BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-25-2006, 09:30 PM   #1 (permalink)
New Member
 
Join Date: Mar 2006
Model: 7520
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Very Frustrated

Please Login to Remove!

Ok, I am at witts end. It all started when my old laptop crashed. Got a new laptop, installed BB software. All installed fine or at least I thought it did. I got decryption errors, could receive but not reply/send emails. I am running redirector. Deinstalled software and ever since have just had one issue after another. When I now launch my outlook (microsoft 2003) it wont let me connect without selecting a profile, this is with or without BB software loaded. I have to choose new profile. While trying to load software I select redirector and it starts to load. I get a message saying that there is something wrong with my outlook. I close outlook and it continues loading. Once the software finishes loading I launch outlook, picking the new profile. I think I have lost a service book because my enterprise activation icon stays on, when I launch redirector it says no pin, and my desktop manager just stays in working. PLEASE help, this is turning into such a pain in the ass......

Hal
Offline  
Old 05-25-2006, 09:51 PM   #2 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2006
Model: 8800
Carrier: m
Posts: 108
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Decryption errors would have been resolved by regenerating encryption keys connecting to desktop manager. Moving on.

If everything is broken start over again. Uninstall desktop redirector. Uninstall desktop manager. Kill all your MAPI profiles and create a new one.

Load Outlook with new MAPI profile. Install Desktop Manager. Install Desktop Redirector. Lather. Rinse. Repeat.

And yes, you have the Entperprise Icon on your handheld because you don't have a CMIME service book.

Someone else may have some more specific advice but that's what I got.
Offline  
Old 05-25-2006, 09:51 PM   #3 (permalink)
New Member
 
Join Date: Mar 2006
Model: 7520
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have a nextel 7520, thanks.
Offline  
Old 05-25-2006, 09:53 PM   #4 (permalink)
New Member
 
Join Date: Mar 2006
Model: 7520
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the help, how do I get a CMIME serviced book?
Offline  
Old 05-25-2006, 09:58 PM   #5 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2006
Model: 8800
Carrier: m
Posts: 108
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

In the case of redirector it's desktop[cmime] and you can get it by connecting to desktop manager and syncing I believe. desktop[cmime] is also for BES. webclient[cmime] is bis 1.8. [email address][cmime] is bis 2.0.
Offline  
Old 05-25-2006, 10:00 PM   #6 (permalink)
CrackBerry Addict
 
Join Date: Apr 2006
Model: 7105t
Posts: 981
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I peeked at your profile and saw you have a 7520. You can hide the Enterprise Activation icon by highlighting the enterprise activation icon, holding the ALT key (next to the space bar) and clicking on the trackwheel and selecting "Hide Icon."

I would uninstall and reinstall Desktop Manager and see what happens. For your Outlook problems, go to your IT department and see if they can find the issue. I don't know if you're the only BB user there, but they may be able to set up BES for you instead of Redirector to correct the problem.

To get your Browser, Download Fun, and Setup Internet Email icons back, on your BB, go to Options>Advanced Options>Host Routing Table>Register Now and click on that.

I don't know if you also use BlackBerry Internet Service as well but go to your carrier's website, log in, choose Set Up Internet Email, click on Service Books, and Send. This will resend your service books, Enterprise Activation (which you may have to redo), Download Fun, and Set Up Internet Email icons.

Hope this helps.
Offline  
Old 05-25-2006, 10:00 PM   #7 (permalink)
New Member
 
Join Date: Mar 2006
Model: 7520
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Ok, one last stupid question. How do I delete all my MAPI profiles?
Offline  
Old 05-25-2006, 10:03 PM   #8 (permalink)
CrackBerry Addict
 
Join Date: Apr 2006
Model: 7105t
Posts: 981
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wow I thought I was the only one replying to this LOL
Offline  
Old 05-25-2006, 10:05 PM   #9 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2006
Model: 8800
Carrier: m
Posts: 108
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If your not sure I would definitely consult your mail admin if possible. It's not really all that difficult but it's not entirely obvious either.
Offline  
Old 05-26-2006, 08:18 AM   #10 (permalink)
CrackBerry Addict
 
Join Date: Aug 2004
Model: 950
Carrier: robbers
Posts: 909
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Please search the forum -- i have posted solutions to the 'decryption error' problem a year ago. call your support team once you have found and have not solved this problem.
Offline  
Old 05-26-2006, 09:05 AM   #11 (permalink)
Talking BlackBerry Encyclopedia
 
careyana's Avatar
 
Join Date: Mar 2006
Location: Austin, TX
Model: 8820
Carrier: CingATT
Posts: 287
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by mntclimber
Ok, one last stupid question. How do I delete all my MAPI profiles?
Easiest way is to go into Control Panel\Mail and depending on your outlook version choose Show Profiles or the profiles will appear when choosing Mail. In either case, delete all the profiles. You can then recreate your mail account - you may also want to run a Detect and Repair on your Outlook install (within Outlook, go to Help and it should be an option).
__________________
BBs through my history: 957(8MB), 7280, 7290, 8700c
BB Now: 8820
_______________________
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.