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Old 05-26-2006, 12:21 PM   #1 (permalink)
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Default Dialing Problem with extra characters in phone number field

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I sync my BlackBerry 7920 with Outlook. I sometimes enter the person's extension in the Outlook's telephone field... for example 888-555-1234 x 512.

This is causing a problem dialing those numbers - I'm using Cingular. I get an error message when I try to dial. I called Cingular - their only solution was to remove "x 512" from the phone number field.

So, is there any character that can be placed between phone number and the extension information that will "tell" the BlackBerry not to send those numbers/characters to the network? Or, does anyone have any other suggestions?

Thanks in advance for your help and have a great weekend.

Regards,

Wayne
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Old 05-26-2006, 12:27 PM   #2 (permalink)
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I remember older Nokias had a character for pause, let's say it was p. Each p added one second. I guess you could try searching for a pause character.
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Old 05-27-2006, 03:25 AM   #3 (permalink)
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I'm not sure if this will work on your 7920 but on my 8700 if you press the "b" key it will enter a "w" in the number and whenever you dial the number from you address book it will prompt you to send the string. I'm not sure how this would show up in Outlook though. If you don't feel like sending the string manually you can have the BB send it by pressing "n" in the number and it will enter a "p" which will send the string after a few seconds. If you would like it to wait a little longer before sending the string you can enter a few "p"s.
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Old 05-27-2006, 03:32 AM   #4 (permalink)
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In the BB contacts list you can move the cursor onto the phone number and click the trackwheel and select "Add Pause" and it will add a short pause between the phone number and the extension number. Also, do a search in these forums for things like "dial extension" and "dialing pause" or something similar to this. Several threads will come up. Hope this helps...
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Old 05-29-2006, 08:00 AM   #5 (permalink)
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Thank you all for your suggestions. I will try them and let you know how it goes.

Wayne
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Old 05-29-2006, 10:36 AM   #6 (permalink)
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In Outlook, the correct character for a wait (requires your input before proceeding) is an exclamation mark !

The character for a pause is a comma.
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Old 05-29-2006, 03:46 PM   #7 (permalink)
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I just ran a couple of tests and I can now dial from my phone book with extra characters after the phone number.

Both the comma and exclamtion work when placed in Outlook as do the pause and wait on the BB - and they sync that way as well. I'm going to use the comma going forward.

Thanks again to you all for your help - this is a great support group for BB!!!

Wayne
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