BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-26-2006, 03:08 PM   #1 (permalink)
CrackBerry Addict
 
Join Date: Apr 2006
Model: 7105t
Posts: 982
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default mobile.blackberry.com help needed

Please Login to Remove!

I am using a BB 7105t on T-Mo with 4.1.0.309, platform 1.8.0.146, and DM version 4.1.1.9, and for the life of me cannot figure out why I have not been able to connect to mobile.blackberry.com from my BB browser for the past 2 days. I have done the following and nothing seems to work:

1) pulled the battery
2) re-registered on the network
3) resent service books
4) soft reset
5) turning wireless off/on
6) turning BT off/on
7) searched 2 forums (found out I'm not the only one having this problem)

HOWEVER, I got a push weather message this morning and was only able to get to mobile.blackberry.com by clicking on the Home page link in the bottom corner of this message. Tried it several times after that, from the BB browser, and no success. I am not on a BES either. This is a personal BB.

This is what I get when I try to access the site from the BB Browser: "HTTP Error 502: Bad Gateway: The gateway received an invalid response from the server when attempting to fulfill your request. Please try loading a different page. Contact your service provider if the problem persists."

I am able to browse to any other site and it works perfectly. I even tried it with Opera Mini and it couldn't open the page.

My last resort is to pull the sim card out of my 7105t and put it in my 7100t and repeat the process. But before I do that, is there anything else I can do??

Last edited by EricaJ1074 : 05-26-2006 at 03:17 PM.
Offline  
Old 05-26-2006, 07:42 PM   #2 (permalink)
CrackBerry Addict
 
Join Date: Apr 2006
Model: 7105t
Posts: 982
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Update. I took the SIM out of the 7105t, put it in the 7100t, and got the same error message as before. Any ideas?
Offline  
Old 05-26-2006, 09:13 PM   #3 (permalink)
BlackBerry Extraordinaire
 
rcbjr's Avatar
 
Join Date: Feb 2005
Location: North Texas
Model: 8700
Posts: 1,366
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Make sure you are using the internet browser, not the WAP Browser. Are you using Go TO Link, or the Blackberry link in your bookmarks?

Hope this helps.
Rcbjr
Offline  
Old 05-26-2006, 10:05 PM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
cybermikey3's Avatar
 
Join Date: Jan 2006
Location: ny
Model: 9530
Carrier: T-Mobile
Posts: 223
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

i didnt think you could eve access the blackberry.com help page without being on bes. am i wronh? if so how do you get on it!
__________________
My Nismo
Blackberry Storm 9530 ON TMOBILE.
Offline  
Old 05-26-2006, 10:27 PM   #5 (permalink)
CrackBerry Addict
 
Join Date: Apr 2006
Model: 7105t
Posts: 982
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by rcbjr
Make sure you are using the internet browser, not the WAP Browser. Are you using Go TO Link, or the Blackberry link in your bookmarks?

Hope this helps.
Rcbjr
I have done the following:

1) used the Go To Link
2) used the BB Home Page link in my bookmarks
3) typed it in myself

Still nothing.

Last edited by EricaJ1074 : 05-26-2006 at 10:29 PM.
Offline  
Old 05-26-2006, 10:28 PM   #6 (permalink)
BlackBerry Extraordinaire
 
rcbjr's Avatar
 
Join Date: Feb 2005
Location: North Texas
Model: 8700
Posts: 1,366
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by cybermikey3
i didnt think you could eve access the blackberry.com help page without being on bes. am i wronh? if so how do you get on it!
---

There is a link on on my bookmark page called Blackberry HELP! It takes me to http://www.blackberry.com/mobile/help/default/ form there I can get all the Extras stuff. I'm on Cingular wiTh an 8700 and no BES, only BIS.

Hope this helps.
Rcbjr
Offline  
Old 05-26-2006, 10:34 PM   #7 (permalink)
CrackBerry Addict
 
Join Date: Apr 2006
Model: 7105t
Posts: 982
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by cybermikey3
i didnt think you could eve access the blackberry.com help page without being on bes. am i wronh? if so how do you get on it!
You should be able to go to http://mobile.blackberry.com on your BB Browser without being on a BES. I'm on a BIS and still no go.
Offline  
Old 05-26-2006, 10:45 PM   #8 (permalink)
Talking BlackBerry Encyclopedia
 
BigA's Avatar
 
Join Date: Oct 2005
Location: Northern Illinois
Model: iphon
OS: 5.0.x.x
PIN: Prick
Carrier: Verizon
Posts: 421
Post Thanks: 0
Thanked 2 Times in 2 Posts
Default

I can get to http://mobile.blackberry.com
But I have the same wierdness with other sites.
http://downloadfun.wap.t-mobile.com
http://bwc.t-mobile.com
"Unable to open a POP context to the following APN
wap.voicestream.com
This may be happening because the currently selected Browser configuration is not compatible with the current network."

If I try to use Opera I get.
"You do not have a working network connection. Please visit http://help.opera.com/mini/ with your desktop browser for instructions. (error 3.1.10:80/)

I can surf most websites in the blackberry browser though.

I have had this problem ever since I upgraded to 4.1.0.309
Offline  
Old 05-26-2006, 10:52 PM   #9 (permalink)
Talking BlackBerry Encyclopedia
 
BigA's Avatar
 
Join Date: Oct 2005
Location: Northern Illinois
Model: iphon
OS: 5.0.x.x
PIN: Prick
Carrier: Verizon
Posts: 421
Post Thanks: 0
Thanked 2 Times in 2 Posts
Default

BTW

Using 7105t on T-mobile with the latest O/S. Not running on a BES. I have the BIS service.

My next step is a java wipe to see if this will help.
Offline  
Old 05-26-2006, 10:55 PM   #10 (permalink)
CrackBerry Addict
 
CBR900RR's Avatar
 
Join Date: Jan 2006
Location: USA
Model: 8310
Carrier: Tmobile
Posts: 676
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by EricaJ1074
You should be able to go to http://mobile.blackberry.com on your BB Browser without being on a BES. I'm on a BIS and still no go.
Just try it and no problem.
__________________
.T...Mobile. BB 8220
OS v4.6.0.180
DM v4.2.2.14 SP2
Offline  
Old 05-26-2006, 11:03 PM   #11 (permalink)
CrackBerry Addict
 
Join Date: Apr 2006
Model: 7105t
Posts: 982
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by rcbjr
---

There is a link on on my bookmark page called Blackberry HELP! It takes me to http://www.blackberry.com/mobile/help/default/ form there I can get all the Extras stuff. I'm on Cingular wiTh an 8700 and no BES, only BIS.

Hope this helps.
Rcbjr
I don't even have that in my bookmarks. It worked and I'm adding it back to my favorites. Thanks.
Offline  
Old 05-27-2006, 03:00 AM   #12 (permalink)
CrackBerry Addict
 
Join Date: Apr 2006
Model: 7105t
Posts: 982
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

For everyone having problems with http://mobile.blackberry.com here is what I had to do:

Put the following link in your browser and then after the homepage comes up, SAVE IT to your "BlackBerry Bookmarks" folder

http://www.blackberry.com/mobile/help/default/

That link has to be in the Bookmarks list or it will not work.

Thanks RC

Last edited by EricaJ1074 : 05-27-2006 at 03:19 AM.
Offline  
Old 05-27-2006, 04:01 AM   #13 (permalink)
CrackBerry Addict
 
wibbly's Avatar
 
Join Date: Apr 2005
Location: UK
Model: 9700
Carrier: T-Mobile UK
Posts: 857
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by EricaJ1074

http://www.blackberry.com/mobile/help/default/

That link has to be in the Bookmarks list or it will not work.
You sure? Works for me without that bookmark. Maybe a conincidence you got it working at the same time you added the bookmark?
Offline  
Old 05-27-2006, 12:05 PM   #14 (permalink)
CrackBerry Addict
 
Join Date: Apr 2006
Model: 7105t
Posts: 982
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

It didn't work because that link was missing from the bookmarks. I'd been trying to access the site for 2 days before I found out the problem. I added it back and it has been working since.
Offline  
Old 06-11-2006, 10:42 PM   #15 (permalink)
Talking BlackBerry Encyclopedia
 
cybermikey3's Avatar
 
Join Date: Jan 2006
Location: ny
Model: 9530
Carrier: T-Mobile
Posts: 223
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by EricaJ1074
For everyone having problems with http://mobile.blackberry.com here is what I had to do:

Put the following link in your browser and then after the homepage comes up, SAVE IT to your "BlackBerry Bookmarks" folder

http://www.blackberry.com/mobile/help/default/

That link has to be in the Bookmarks list or it will not work.

Thanks RC
doesnt work for me! i suck,
__________________
My Nismo
Blackberry Storm 9530 ON TMOBILE.
Offline  
Old 06-27-2006, 08:54 AM   #16 (permalink)
New Member
 
Join Date: Jun 2006
Location: Newark UK
Model: 8800
Carrier: Orange UK
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I've just been bothering T-Mobile about this and got confirmation that they are changing their browser to correct it.

From their email:

"I have spoken to our Blackberry support team and they have informed me that we are working on a new browser called BIZ 2 which will allow you to access the blackberry support sites on your device. This new browser will be ready and due for launch within the next couple of months. Once this has been launched we will be contacting all of our Blackberry customers to advise on how to upgrade their device to receive the new browser."
Offline  
Old 06-27-2006, 12:28 PM   #17 (permalink)
Thumbs Must Hurt
 
Join Date: Sep 2005
Model: 7100
Carrier: Rogers
Posts: 71
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The BlackBerry HELP! site is accessible via the BlackBerry browser (BES) or the Internet Browser (BIS) on a BlackBerry device. The site will not work the the WAP Browser on a BlackBerry device.

Pete
Offline  
Old 06-27-2006, 06:23 PM   #18 (permalink)
BlackBerry Extraordinaire
 
rcbjr's Avatar
 
Join Date: Feb 2005
Location: North Texas
Model: 8700
Posts: 1,366
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by petey
The BlackBerry HELP! site is accessible via the BlackBerry browser (BES) or the Internet Browser (BIS) on a BlackBerry device. The site will not work the the WAP Browser on a BlackBerry device.

Pete
----

I keep saying that, but they just keep asking.

Thanks for your Help and the great work you do, please hurry
Rcbjr
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.