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Old 05-27-2006, 11:56 AM   #1 (permalink)
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Default Unable to erase messages

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Hi Guys,

I've received messages that contain headers only and when I open it all I see is MORE. I've retrieve the information inside of my messages by showing more but when I delete it, the message is still on the my handheld . I've reset the handheld by removing and reinsert the battery and try to delete again but no luck. So my last resort is to use the Desktop manager, I click the Backup/Restore and choose Advanced and select the data, which messages, then clear but an error occurred "The data was not recognized by the handheld". I've tried it many times but nothing happens. So what could be my move? do I need to reinstall the firmware or what?

BTW, my handheld is 8700g.

Old 05-30-2006, 03:00 PM   #2 (permalink)
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I've had this same problem as well. It did from reset to anything you can think of but it wouldn't delete from my email folder.

The only difference with your problem and mine, was that I can actually read the email and be able to forward a copy to another email address. BUT I just can't delete it. I thought it was weird.

But after almost a month with that BUG in my message screen... it just went away. I don't know what I did or what I did not do.. it was gone.. but for almost a month.

I thought it could be that it was an ebay email that are protected. You know you get notices that you can't delete in your inbox but I never thought it could have the same configuration in your own email inbox. I wouldn't know. But I want to think so, so I will not freak out that something like this will happen again.

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