05-30-2006, 07:57 AM
Join Date: May 2006
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| | Address book/contact list is missing
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OK, hopefully this is a simple question for someone but this is driving me nuts!!.
My General Manager had a problem with his 7100 where no inbound email was being synchronised either wirelessly or vis USB but outbound and address books were OK.
After trying various options I spoke to Vodafone (UK) about the problem and they said to do a hard-reset (ie. remove user from BES server (Lotus Domino), remove state database for user, wipe the handheld and re-issue activation password for user.
This has now sorted the email problem but the address book/contact list is missing and we cannot see how we download the local address book for the user.
Please help as the GM is driving me to an early grave.