Originally Posted by MattJ
In summary, I ask: How do I reset a password on a blackberry that is not currently on the network (ie. wireless is switched off), without having to re-load the blackberry?
Unless you know the correct password it can't be done. It would be great if RIM would impliment a global admin password that could be used in emergency situations like this.
Do you know if the devices you were having trouble with had content protection enabled? If they do, you can't reset the password remotely without the user knowing the old password as well. Kind of defeats the purpose of trying to reset a forgotten password.