Originally Posted by ljramsey
Yes, the reconcile feature is set. As far as I can tell all settings are the same as on my previous BB.
First, upgrade to at least Desktop Manager 4.1 (the current version is 4.1.1.? recently released - aka 4.1 SP1).
Second, make sure your device's firmware is up to date. Even if the unit is new, updates are numerous.
Third, on the Blackberry go to Messages, click the wheel, and select Options. Scroll to Email Reconciliation and click the wheel. You want the following settings:
- Message Services: Desktop
- Delete On: Mailbox & Handheld
- Wireless Reconciliation: On
- On Conflicts: Mailbox Wins
Finally, don't use Cached mode in Outlook (it's a farce anyway!). The setting is in the profile's email account settings. Using Outlook with RPC/HTTP doesn't help either, but you may not have a choice with that.
If none of this works, on the Blackberry, go to Settings (or Options or Tools) --> Options --> Advanced Options --> Service Book, find the item Desktop [CMIME]
, click the wheel and delete it. A resync with Desktop Manager will bring it back.
We find that regularly users we set up using an Over The Air (OTA) Enterprise Activation (EA) comes back with this or similar problems. Deleting the Desktop [CMIME] service book seems to fix the problem. Consequently we try to perform EA with the device plugged into a computer with Desktop Manager set up (it's a LOT faster too!).