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zmagoc 06-01-2006 11:01 AM

Unable to get new emails
I have two users that are unable to receive new emails
They have a lot of emails in their Inboxes (9000) messages.
How do I check if they out of quota on their BBs, what is the best way to clean their BB Inbox space (Environment is 7100/BES/Outlook 2003)

rcbjr 06-01-2006 11:55 AM

Check to see if they're out of free memory on the BB. Then teach them the advantages of email management and the use of folders.

Hope this helps.

zmagoc 06-01-2006 12:06 PM

is bb showing everything that is in your Inbox only - in other words - if they move messages to other folders in their mail box they will not see them on BB - will messages that were moved to other folders be deleted or removed from BB when they Reconcile...


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