Has anyone ever heard of this?
We have one of our chief officers receiving email from someone with the same first initial and last name OUTside the company, that matches a guy INside the company. For instance Mark Smith and Matt Smith. When he receives any email from the person outside the company, the blackberry (and not his lotus notes), changes the email to be the internal sendto address.
We've checked his local address book on the bb, synched, deleted and synched, and are now baffled. I can't figure out what's causing this. There are no address entries in his local BB that don't match notes. He has the outside contact specified with the correct email address (email@example.com), and is linked to the corporate address book, which contains the similar name (firstname.lastname@example.org).
I'm stumped. I asked Cingular, and they said it was an address book problem, and since my company won't spring for a TSupport contract, I can't get in touch with RIM. Ugh!
Any help or suggestions would kick ass. Thanks!
(P.S. - this unit is indeed on a BES, version 4.0, with Lotus Domino on the back end)