06-05-2006, 02:45 PM
Talking BlackBerry Encyclopedia
Join Date: Sep 2005
Location: Phoenix, AZ
Carrier: Corp demo abuser..
Post Thanks: 3
Thanked 5 Times in 5 Posts
remove and readd to the server, then reactivate. Something is not communicating between the server and his blackberry.
When you remove the user also remove his settings from his mail account.
Then when you delete the user from the BES, make sure you close down the handheld manager or server interface so that it will clear out of memory. Then reopen and readd. Then reactivate.