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Old 06-07-2006, 12:07 AM   #1 (permalink)
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Default Read and Unread emails not syncing between Outlook and Blackberry

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Hey guys,

A few of my blackberry users are experiencing issues with there read and unread emails. For example if a person receives an email and they view it through Outlook on their pc it doesnt seem to update as read on their blackberry. - (they are left as unread on the BB, when really they have been read.)

I've done some searches but cant seem to find anything that helps. Has anyone experienced these issues and what did you do to fix it?

Any help is appreciated. Thanks in advance
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Old 06-07-2006, 06:56 AM   #2 (permalink)
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Quote:
Originally Posted by Louie12
Hey guys,

A few of my blackberry users are experiencing issues with there read and unread emails. For example if a person receives an email and they view it through Outlook on their pc it doesnt seem to update as read on their blackberry. - (they are left as unread on the BB, when really they have been read.)

I've done some searches but cant seem to find anything that helps. Has anyone experienced these issues and what did you do to fix it?

Any help is appreciated. Thanks in advance
If you're using the BIS 2.0, email reconcilation is only one-way, between the BB and the mail server. So changes from the mail server will not update the BB.
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Old 12-21-2006, 11:21 AM   #3 (permalink)
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I am glad I came across this. I have a user that would like to read his Blackberry messages and when he returns to his desktop, to have the mail on Outlook view has unread mail. Could you use this method in reverse?
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Old 12-21-2006, 01:17 PM   #4 (permalink)
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It may be stating the obvious, but these issues and more are resolved by subscribing to a Hosted Exchange plan.

These plans not only keep BB and desktop Outlook folders in sync using real push email, but they also sync Calendar and Contacts OTA, and raise BB functionality to a whole new level whilst retaining existing BIS settings.
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Old 12-22-2006, 09:02 AM   #5 (permalink)
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Quote:
Originally Posted by Louie12
A few of my blackberry users are experiencing issues with there read and unread emails. For example if a person receives an email and they view it through Outlook on their pc it doesnt seem to update as read on their blackberry. - (they are left as unread on the BB, when really they have been read.)
The first is a typical troubleshooting question:

Has this ever worked (and did anything change)?

Is this person on BIS or BES?
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