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Old 06-12-2006, 10:51 AM   #1 (permalink)
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Default Changed rate plan to $29.99 now no Blackberry Browser?

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The Cingular Browser is the only one working now that I switched the Rate plan to $29.99 from the $44.99... Did this happen to all or is this a problem I am having?

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Old 06-12-2006, 10:55 AM   #2 (permalink)
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Did you try sending your service books again from BIS 2.0?
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Old 06-12-2006, 11:01 AM   #3 (permalink)
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Quote:
Originally Posted by hnwosu
Did you try sending your service books again from BIS 2.0?
If that does not work, Go to options and then possibly advanced options. Go into Host Routing table. Press the wheel and choose register now. They should come back.
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Old 06-12-2006, 11:05 AM   #4 (permalink)
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Quote:
Originally Posted by Bjgrim
If that does not work, Go to options and then possibly advanced options. Go into Host Routing table. Press the wheel and choose register now. They should come back.

yup...
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Old 06-12-2006, 11:10 AM   #5 (permalink)
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Does the new $29.99 plan include WAP? Anyone having problems with the apps?
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Old 06-12-2006, 11:34 AM   #6 (permalink)
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my IM+ wap is working.. still no bb browser.
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Old 06-12-2006, 11:49 AM   #7 (permalink)
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Maybe this is part of the reason why Enterprise users still have to pay $44.99?
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Old 06-12-2006, 12:18 PM   #8 (permalink)
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Fixed, I wiped the handheld and it all started working again.
I have IM+ running and the browser fine with the new plan.

Thanks
Tom
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Old 06-12-2006, 12:51 PM   #9 (permalink)
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Wirelessly posted (BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

New plan is the same it's just cheaper. I had browser problems for an hour or so but now its dandy
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Old 06-12-2006, 04:05 PM   #10 (permalink)
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UPDATE: I had cingular add the $29.99 plan and all my WAP apps work. So far so good!
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Old 06-12-2006, 09:23 PM   #11 (permalink)
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How do you wipe it? I still have the same problem... I even tried removing and replacing the battery.

Chris

Quote:
Originally Posted by rollerbones
Fixed, I wiped the handheld and it all started working again.
I have IM+ running and the browser fine with the new plan.

Thanks
Tom
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Old 06-12-2006, 09:46 PM   #12 (permalink)
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I tried the same things, nothing worked.

Contacted Cingular (via live chat on their customer forums website) and asked them to provision the BlackBerry Browser and gave them my PIN. Problem solved.

Quote:
Originally Posted by topher.d
How do you wipe it? I still have the same problem... I even tried removing and replacing the battery.

Chris
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Old 06-13-2006, 01:27 PM   #13 (permalink)
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Do the TCP applications and settings still work?
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Old 06-13-2006, 01:39 PM   #14 (permalink)
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All my TCP apps work.
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Old 06-13-2006, 02:07 PM   #15 (permalink)
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Quote:
Originally Posted by EcC
All my TCP apps work.
Thanks!

This does not affect the rate plan, rollover minutes, or contract status does it?
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Old 06-13-2006, 02:17 PM   #16 (permalink)
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Wirelessly posted (BlackBerry 8700c: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0) BlackBerry8700/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)

I had the same problem when I chnged to the $29.99 plan. For atleast an hour the BlackBerry browser wouldn't work. I had both browser icons, but only when I tried the BB browser, it would tell me that the internet was unavailable. But when I tried the Cingular browser everything worked fine.

I took about an hour and a half before everything started working normally.
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Old 06-13-2006, 02:49 PM   #17 (permalink)
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Just to tack on some info...this was discussed in the other thread at length yesterday and last night.

If anyone has the Browser problem after switching to the $29.99 plan they should call BB tech support @ Cingular and let them know. The tech will change some settings and have you re-register your Host Routing Table and it will be fixed.
Call this #:800-304-3044

Some people are doing live chat to get it fixed also, for that go here:
http://forums.cingular.com/cng/user_...at.id%3Dtschat

Here is the thread:
Cingular rolls out BIS 2.0 & Unl Price drop!
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Last edited by johnfromphilly : 06-13-2006 at 02:53 PM.
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Old 06-13-2006, 04:10 PM   #18 (permalink)
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Quote:
Originally Posted by johnfromphilly
If anyone has the Browser problem after switching to the $29.99 plan they should call BB tech support @ Cingular and let them know. The tech will change some settings and have you re-register your Host Routing Table and it will be fixed.
Call this #:800-304-3044

Yesterday, when I spoke to the Support rep, they said that the browser can disappear as a function of going with the lower rate plan. They can re-add it on the call.
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Old 06-13-2006, 07:30 PM   #19 (permalink)
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I have called twice to switch to the $29.99 plan and no one knows about it.
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Old 06-13-2006, 07:46 PM   #20 (permalink)
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Quote:
Originally Posted by trustworthy
I have called twice to switch to the $29.99 plan and no one knows about it.
When I called, they didn't know about it either. I had to physically go into a Cingular store and they were able to find it. One guy mentioned that they weren't supposed to promote it until 6/18. I wonder if that has something to do with why people are having so much trouble.
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