BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-15-2006, 05:31 AM   #1 (permalink)
BlackBerry Extraordinaire
 
BBAdmin's Avatar
 
Join Date: Feb 2005
Location: Port 3101.org
Model: .
Carrier: .
Posts: 2,492
Post Thanks: 0
Thanked 0 Times in 0 Posts
Exclamation Issue found with 7130 and 8707

Please Login to Remove!

I've done a ton of testing on the 7130v and 8707v and I'm pretty sure I've come across a problem. I first noticed it when taking a backup of a users 7100 and restoring it to a 7130. Activate the new device and everything works fine, restore a backup afterwards and suddenly you can only save draft when replying to messages (looks like service books at face value). You then loose auto more. This only happens when you restore a backup. I tried the same thing today taking a backup of an 8700 and restoring it to a 8707 and the same thing happened - fine after activation, useless after a restore. The version code on the new devices which I've had this on is 4.1.0.317

I've now tested this having activated four new devices on two separate BES servers for existing users and I keep coming across the same pattern everytime. I've tried a lot of variables here including completely removing the users from the BES and clearing all stats, I've tried it on two BES servers (one 4.0.4 running SQL and one 4.1 running MSDE, all on Exchange 2003 SP2) and even the most obvious of causes for this....good old service books to no avail.

The moral of the story here is not to restore a backup of an older device (even as recent as the 8700) to a 7130 or an 8707 unless you do an advanced backup of messages and PIM data only.

Will keep testing and update you all.
__________________

Offline  
Old 06-15-2006, 07:36 AM   #2 (permalink)
Thumbs Must Hurt
 
Join Date: May 2006
Location: Tumon Bay, GU
Model: 9000
Carrier: docomo Pacific, Guam
Posts: 191
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Interesting. My 7130e (US 3G device similar in hardware to the 7130v) responded just fine to a restore of information from my 8700g. Then again, I am on BIS, so that may make a difference.
Offline  
Old 06-16-2006, 04:14 AM   #3 (permalink)
CrackBerry Addict
 
JerryD's Avatar
 
Join Date: Oct 2005
Location: Brooklyn, NY
Model: 9000
OS: 5.0.0.106
Carrier: AT&T
Posts: 877
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Try using the ADVANCED button in Backup/Restore and restore only data. You must be getting something else that messes up the activation.

One thing. When you restore, it clears the target and then restores the data. So, for example, when you restore messages, you restore all the messages that were on the device when it was backed up, but all the messages that came in between the backup and restore are lost.

While this may be true of the other data like the Address Book, it usually syncs up fine bringing down entries made after the backup since they don't rely on the date or a flag on the BES as to whether or not they've already been sent.

The only way around this problem is to remove the user from the BES, then put them back on and forget about the restore.


J
Offline  
Old 06-16-2006, 08:03 AM   #4 (permalink)
CrackBerry Addict
 
Join Date: Jul 2005
Location: Solon, OH, USA
Model: 9000
OS: 4.6.0.167
PIN: 20878533
Carrier: ATT
Posts: 708
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by BBAdmin
The moral of the story here is not to restore a backup of an older device (even as recent as the 8700) to a 7130 or an 8707 unless you do an advanced backup of messages and PIM data only.

Will keep testing and update you all.
This may be because of the SERVICE BOOKS. I almost never restore the service books, especially not to a new device. I always do a selective restore of just the data the user needs. Just like if I was moving a user to a new PC, I wouldn't restore the Windows Registry - I'd just restore the data. Same thing with a BlackBerry. It seemed intuitive to me.

I also do this when doing an O/S upgrade on a handheld. Sure you loose some email with the knofe edge cut over witht he service books (and the encryption of any mail currently being sent over the air) but it seems to create less problems in the long run.
Offline  
Old 06-16-2006, 08:27 AM   #5 (permalink)
BlackBerry Extraordinaire
 
BBAdmin's Avatar
 
Join Date: Feb 2005
Location: Port 3101.org
Model: .
Carrier: .
Posts: 2,492
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Try using the ADVANCED button in Backup/Restore and restore only data
As I mentioned in my original post, you need to do an advanced backup!!

Quote:
This may be because of the SERVICE BOOKS
You don't say, as my post mentioned "looks like service books at face value"!!!

Once I'd performed the restore I manually deleted all the service books and re-sent them from the BES, so this would have been totally overridden.

Since the orogonal post I've even tried restoring a new backup from a new device to the same device and the same thing happens, so there's something odd going on with it.
__________________

Offline  
Old 06-16-2006, 08:36 AM   #6 (permalink)
Talking BlackBerry Encyclopedia
 
b52junebug's Avatar
 
Join Date: Sep 2005
Location: Phoenix, AZ
Model: Many
OS: varied
Carrier: Corp demo abuser..
Posts: 268
Post Thanks: 3
Thanked 5 Times in 5 Posts
Default

I too have felt your frustration... This is what we found out..

When you do the back up of the old device it does everything including the service books. Of course you already know that. What we would end up doing is pushing the service books from the server after the restore. This would generally clear up the problem. DONT delete them, just repush them from the server. If that doesnt work, we also just deleted the desktop service books and reactivated.

Try that. We just finished upgrading 1900+ blackberrys to a standard OS. As you can imagine this happened on more than one occasion.

The service books on the device will actually corrupt and thats what causes your issues with not getting the option to send or reply or to do lookups. I know they look like the service books are there and running, but they have gone wonkie..

Also with the advanced option, I have had the same problems.. what I discovered though is that there was a problem with a corrupt message and that caused all sorts of issues.
__________________
Your profession is not what brings home your paycheck. It is what you were put on earth to do.

Last edited by b52junebug : 06-16-2006 at 08:41 AM.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.