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sinverarity 06-16-2006 05:41 PM

Problems with New Outgoing Email
Just wondering if you guys would be able to help me on this little problem..

We have a new Blackberry 7130 that can reply to email, and receive email, but when it comes to sending new outgoing messages we get this..

Sent: Thu, 15 Jun 2006 01:30:09 +0000 (UTC)
From: [email address]
Subject: RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2
To: *****@************.ca

This message is used to carry data between the BlackBerry Handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.

zDl7d9oUTU0fYg4t8qs4CXhtiwvBSOS5rGhqEajjNvjsI2nQN5 ZGbpAgSUevQWLFfXz5bQwY
ENDETP -992189997
ETP.DAT 1k bytes

It's been doing this since the customer purchased it.. He recieves this when he attempts to send out new messages..



BERDucky 06-16-2006 10:54 PM

are you using a BES or BIS?

koleary19067 06-16-2006 10:59 PM

If you are on BIS you probably chose the BES option when loading the desktop manager. Run the DM again a chose the one for the internet.

NJBlackBerry 06-16-2006 10:59 PM

If you are not on BES, I'd ask the customer if they started an Enterprise Activation. Starting EA incorrectly can cause these messages. Also, if the customer is running Desktop Redirector and the redirector program is down, these messages will appear.

sinverarity 06-20-2006 05:52 PM

The customer isn't running Enterprise, so the Activation should have just timed out without causing residual effects on the phone..

Would a uninstall and reinstall of the Desktop Redirector possibly fix the problem.. I have a pretty good feeling, he just has his BB downloading his email directly from the server, without using the redirector.. Just the webclient setup..

BERDucky 06-20-2006 07:19 PM

that would work
as well have them remove any desktop service books from the BlackBerry

sinverarity 06-20-2006 07:58 PM

would a reset work to remove the service books, or would you need to push a new service book out to the client?

whsbuss 06-20-2006 10:09 PM


Originally Posted by sinverarity
would a reset work to remove the service books, or would you need to push a new service book out to the client?

You'll find the service books in Options->Applications then Message Services.

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