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Old 06-16-2006, 05:41 PM   #1 (permalink)
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Default Problems with New Outgoing Email

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Just wondering if you guys would be able to help me on this little problem..

We have a new Blackberry 7130 that can reply to email, and receive email, but when it comes to sending new outgoing messages we get this..

Sent: Thu, 15 Jun 2006 01:30:09 +0000 (UTC)
From: [email address]
Subject: RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2
To: *****@************.ca

This message is used to carry data between the BlackBerry Handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.

BEGINETP 297
AYuCNjMAAAAAIBAIMzAxMDkxQUQgFmJyZXR0bUBhZXJvZGVsaX ZlcnkuY2EAHEzxrVAFQ01J
TUUDQICAgIFqAAAwNkM4QUM5QzIrRysxACVVJyN4uchPljx2os GwrlIAGSsFx8BhNBm0/PdY
LCIGZIeMMNddHSafWETyI/HAIyKapdQDPQlQY7ccqmax9FKsytj4Er1jkluwf8fxdG5ZSnZD
zDl7d9oUTU0fYg4t8qs4CXhtiwvBSOS5rGhqEajjNvjsI2nQN5 ZGbpAgSUevQWLFfXz5bQwY
3ShSpqFGew0HXGtO+WQXr8w6+kJwNVfnh+7/rG9L9UbgiMVZkAb95qYIGXNChNAvRS9mBtJ8
WltY4ktLLNyObDeXqxQOAT3Rq6JRbMFXb0vu
ENDETP -992189997
ETP.DAT 1k bytes

It's been doing this since the customer purchased it.. He recieves this when he attempts to send out new messages..

Help..

Steve
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Old 06-16-2006, 05:54 PM   #2 (permalink)
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are you using a BES or BIS?
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Old 06-16-2006, 05:59 PM   #3 (permalink)
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If you are on BIS you probably chose the BES option when loading the desktop manager. Run the DM again a chose the one for the internet.
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Old 06-16-2006, 05:59 PM   #4 (permalink)
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If you are not on BES, I'd ask the customer if they started an Enterprise Activation. Starting EA incorrectly can cause these messages. Also, if the customer is running Desktop Redirector and the redirector program is down, these messages will appear.
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Old 06-20-2006, 12:52 PM   #5 (permalink)
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The customer isn't running Enterprise, so the Activation should have just timed out without causing residual effects on the phone..

Would a uninstall and reinstall of the Desktop Redirector possibly fix the problem.. I have a pretty good feeling, he just has his BB downloading his email directly from the server, without using the redirector.. Just the webclient setup..
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Old 06-20-2006, 02:19 PM   #6 (permalink)
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that would work
as well have them remove any desktop service books from the BlackBerry
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Old 06-20-2006, 02:58 PM   #7 (permalink)
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would a reset work to remove the service books, or would you need to push a new service book out to the client?
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Old 06-20-2006, 05:09 PM   #8 (permalink)
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Quote:
Originally Posted by sinverarity
would a reset work to remove the service books, or would you need to push a new service book out to the client?
You'll find the service books in Options->Applications then Message Services.
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