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Old 06-19-2006, 03:02 PM   #1 (permalink)
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Sorry if some of these questions have been answered before...I did a search but only ended up getting myself more confused...

I have been browsing these forums for a while now, but do not currently have a BB. I'm seriously considering getting one now but have some questions about what features I can use.

Primarily, can I use both BES and BIS, or is it "one or the other"? Basically, I would like to use a BB for both work and personal emails. My company is a huge BB user and I'm pretty sure they use BES (I'm not an IT guy, but we have 1000s of people with BBs so I'm pretty postive this is the case). So my work email would have to be configured that way.

But if I were to get the corporate data plan through Cingular (44.99 less company discounts I think), would I also be able to use BIS to configure my personal email account (gmail)? Or do I not get access to that feature since I'm a corporate user?

On a similar note, I read some stuff about people having problems with Cingular BIS 2.0, but I'm not really sure what those problems were...can anyone clarify what is different about Cingular vs other carriers when it comes to this (and if I would have any problems with gmail?)

Again, sorry if this is repeat or non-sensical. If you need more info, I'll do my best to provide it.
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Old 06-19-2006, 03:21 PM   #2 (permalink)
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You should be able to do both - as long as your company doesn't have a IT policy in place to block BIS access
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Old 06-19-2006, 10:22 PM   #3 (permalink)
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My COO just asked the same question as you. He wants to see that a BlackBerry with both BES and BIS looks like. I have my test BlackBerry at home with me now. I previously added it to the BES at work using a test account on the corporate server. I then set up a BIS account (username@mycingular.blackberry.net). I was able to send down the service books for BIS. I am able to both run BES/BIS side by side. I also set up a GMail account (username@gmail.com). I referred to this document ( Gmail BIS2 Setup ) to integrate it with the BIS account using filters rather than conventional forwarding. It works great.

The only downside I see to Gmail is there is no email reconciliation for deletions. But with about 2.7GB of space on GMail, who needs to delete anything in most cases? Stuff in BIS 2.0 will autodelete after a while (30 days ?) but stay in Gmail. This is fine. If anything it's sort of nice feature (on a secondary account, not for corporate stuff!)

The downside I see is there is a separate messaging icon for BIS on the BB, but the BES email goes straight to the catch-all main "messages" app. Right now I have both BIS and BES email under the messages app. I know he's going to want to mask out the BIS stuff, but right now I don't see how. Depending on how much this bothers him he may just get a second BlackBerry for BIS/Gmail. But we'll see how he likes it when I show him tomorrow.
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Old 06-21-2006, 09:36 AM   #4 (permalink)
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ARoc, thanks for your informative post...glad to see it works.

I was a little confused by the last paragraph. Based on what you said (and what others said in a different thread), it sounds like a seperate mailbox is created for each BIS account, but these messages also show up in the "main" mailbox (i.e. the one that BES would be set up for). Is that right?

I'm like your COO, and would like to keep work and personal emails in seperate places. Let me know if you figure out a way to filter personal emails out of the main message box.

Also, if both sets of messages appear in the main messages box, is there any way to differentiate which messages are work and which are personal? (Do they show up as different colors or something?)
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Old 06-21-2006, 10:59 AM   #5 (permalink)
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you can set up a filter on the BIS so that all email arrives as level1 notificaiton (in bold on the handheld) - only works w/ filters you set up as the main one is only for choosing to send email or not to the handheld if no filters apply

it's not different color but the difference is enough to tell betwenn BIS email and BES
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Old 06-21-2006, 10:06 PM   #6 (permalink)
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Quote:
Originally Posted by amishjs
it sounds like a seperate mailbox is created for each BIS account, but these messages also show up in the "main" mailbox (i.e. the one that BES would be set up for). Is that right?
that is correct.

Quote:
Also, if both sets of messages appear in the main messages box, is there any way to differentiate which messages are work and which are personal?
Not different colors. But if you scroll to the top of a message it will say "received using". BES email says "received using: Desktop" where BIS email says "received using: [email address]." That's the only indication I see. But you have to not only open the message, but you need to also scroll to the top to see it. It's not the most ideal, but it works.

I'd even be open to having a third emai box called "Desktop" or "BES" which gets only the BES messages (and avoid using the "catch-all" messages application).
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Old 06-21-2006, 11:23 PM   #7 (permalink)
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Quote:
Originally Posted by Aroc
I'd even be open to having a third emai box called "Desktop" or "BES" which gets only the BES messages (and avoid using the "catch-all" messages application).
That was going to be my next question.....

Would any of the following work? (I apologize in advance if these sound really stupid. I have not owned a BB yet so I don't know all the ins and outs yet.)

-Hiding messages received from BIS. I thought I had read something on this board about being able to hide certain messages. Any way to use that kind of logic here (maybe with the level1 thing BERDucky was talking about)?

-Creating some kind of local folder on the BB, sending BES messages to that, then having an icon on the home screen that goes to that folder. Would that mess up Outlook/Lotus folders on your PC?
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Old 06-22-2006, 07:56 AM   #8 (permalink)
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you can't create a folder like what your talking about
you can hide sent email; saved email and i think email saved in folders (possibly text messages as well) - not 100% as i don't hide anything
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Old 06-22-2006, 08:25 AM   #9 (permalink)
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Quote:
Originally Posted by amishjs
-Hiding messages received from BIS. I thought I had read something on this board about being able to hide certain messages. Any way to use that kind of logic here (maybe with the level1 thing BERDucky was talking about)?
I've found that I can create a "Search" and save the search to be recalled later. I assigned it the ALT+Z keystroke, so I can recall it with one hand.

Save Search
Title: BES emails
Shortcut key (ATL +): Z
Name: (my first and last name)
In: Any Address field
Service: Desktop
Folder: Inbox (<--I selected the "BES" inbox folder, although leaving this blank seems to work perhaps as my name doesn't occur in the address fields in my BIS/GMail mail.
Show: Sent and received.
Type: Email

Recalling this search allows me to just see the BES emails in my messages folder.

Last edited by Aroc : 06-22-2006 at 08:27 AM.
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Old 06-22-2006, 10:30 AM   #10 (permalink)
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Is this something you're doing from the home screen, or once you get inside the messages app?
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Old 06-22-2006, 12:33 PM   #11 (permalink)
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The main Messages app.

From the main messages app, I click in the thumbwheel and select Search. From there I supply the information, then click in the Thumbwheel and select Save.

To recall the search I either press the shortcut key I assigned (in my case ALT+Z) or from the Messages app, I click the Thumwheel, select Search. Then from the Black search, I click the thumbwheel in again and select Recall. From there I can also recall my saved search.
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Old 06-23-2006, 07:36 AM   #12 (permalink)
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Quote:
Originally Posted by Aroc
Service: Desktop
Folder: Inbox (<--I selected the "BES" inbox folder, although leaving this blank seems to work perhaps as my name doesn't occur in the address fields in my BIS/GMail mail.
Actually, "Service: Desktop" restricts it to BES mail.
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Old 06-23-2006, 08:05 AM   #13 (permalink)
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Quote:
Originally Posted by takeshi
Actually, "Service: Desktop" restricts it to BES mail.
Which is actually what I wrote on 6/22 at 8:25 AM EDT. See below.
Quote:
Originally Posted by Aroc
Recalling this search allows me to just see the BES emails in my messages folder.
Sorry for the confusion.
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Old 06-24-2006, 06:02 AM   #14 (permalink)
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It looks like most of your general BIS/BES questions have been answered, but it doesn't look like any one has addressed Cingular's implementation of BIS 2.

First, I don't know if, when setting up a new BIS account, you have the option of using BIS 1.8 or not. However, once you're on BIS 2, it's difficult, if not impossible to go back (search the forums for BIS downgrade).

That said, I migrated to BIS 2 this week, and here's the poop (literally?) with Cingular's implementation.

First, it's not true BIS 2 - there's no PUSH email, even with a Yahoo Mail Plus! account. It's POP polling, and emails will take up to 10 or 15 minutes to get to your Blackberry depending on timing.

Second, since it's POP polling, the "sync" features (deletes, reads, sent items) don't happen. You can set up an auto BCC on the BIS site and then filter on the POP side, but with Yahoo for example, you can't filter and move to Sent - you'd have to set up a separate folder for that.

Third, there's no Web access to your @cingular.blackberry.net email via the Web. However, I don't find this to be too much of a problem.

All that said, emails sent to your @cingular.blackberry.net account are sent to your Blackberry immediately, so if possible your best setup is to have POP accounts automatically forward to your BIS email address, and have auto BCC's to the corresponding POP account, and set up the POP account set up to automatically file emails with that account's email address in the Sent field to a folder.

There are things that might preclude being able to use this setup. For example, I have a Gmail account that has multiple Blackberries set up for POP access. I'm not aware of a way to have Gmail forward to more than one address.
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Old 11-29-2006, 01:24 PM   #15 (permalink)
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I have set my BIS emails to level 1 notification but they dont come in as bold. How do you get that? I am on BIS 2.0 and running with the 8700g
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Old 02-14-2007, 12:22 PM   #16 (permalink)
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Man, how can RIM be so lame as to not separate Corporate emails from Personal. WTF is that? Are you telling me that RIM execs are fine with this? LOL! WOW.
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Old 02-15-2007, 08:31 AM   #17 (permalink)
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I'd keep personal email off a corporate device anyway, given the amount of control and access BES admins have to the device. I actually use hosted BES for my personal email so it's really not an issue for me. ;) Still, it seems like there should be a way to have a BES-only icon.

Quote:
Originally Posted by troutab81
I have set my BIS emails to level 1 notification but they dont come in as bold. How do you get that? I am on BIS 2.0 and running with the 8700g
How exactly do you have your filter(s) set up?
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Old 02-16-2007, 12:20 AM   #18 (permalink)
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Quote:
Originally Posted by JerryD
First, it's not true BIS 2 - there's no PUSH email, even with a Yahoo Mail Plus! account. It's POP polling, and emails will take up to 10 or 15 minutes to get to your Blackberry depending on timing.

Second, since it's POP polling, the "sync" features (deletes, reads, sent items) don't happen. You can set up an auto BCC on the BIS site and then filter on the POP side, but with Yahoo for example, you can't filter and move to Sent - you'd have to set up a separate folder for that.
JerryD, I have Gmail set up with Cingular's BIS 2.0, and it's definitely pushing email to my device immediately. I originally had my Blackberry set up to check my personal Gmail account as well as an IMAP account. I noticed that my Gmail messages were coming in immediately, whereas the IMAP messages were taking the 10-15 minutes you describe. I set up my IMAP account to forward to a new Gmail account, and now I receive all messages immediately.

In at least some cases, there is true push with Cingular's BIS.

Also, I'm not sure how this is even technically possible with a POP account, but there are limited sync features available through BIS. It might just be limited to delete, though.
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Old 02-27-2007, 10:48 AM   #19 (permalink)
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Quote:
Originally Posted by eviljonny
Man, how can RIM be so lame as to not separate Corporate emails from Personal. WTF is that? Are you telling me that RIM execs are fine with this? LOL! WOW.
My feelings exactly.. There must be a way to separate these out, like have all non-corporate email NOT show up in the main "messaging" window.
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