06-20-2006, 08:11 AM
Join Date: Jun 2006
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| | Lotus Notes reconcile problems
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I hope someone can help me. I have a problematic user who can never paint a true picture of their Lotus Notes Inbox on their Blackberry Handheld.
The problems are:
1. Some emails that are in the users Lotus Notes Inbox never appear on the handheld.
2. Some deletions from the Lotus Notes Client/Mail Inbox never reconcile to the BB device (Not all messages, this seems random) I also checked that deletions from the Lotus Notes client are still in the trash folder of the users mail file.
We have tried everything we can think of to fix the problem such as upgrading the BES server 220.127.116.11, changed BB device (7290) 3 times and finally to a 8700g device for the same user. Same results no matter the device.
We have ran Fixup/Updall and Compact on the users mail file and state database.
We deleted the user from the BES server and created him again on another BES server in the group.
We changed the options on the BB device to hide filed messages and to delete from both Mailbox & BB Handheld.
But still I have this problem. I am not getting very far with the service provider and the problem has gone on for 2 months now. I am very desperate to have the problem solved soon, can any one help?
Technical info: BES = V18.104.22.168
BES Domino Server = 6.5.3
Main Domino Server = 6.5.3
Lotus Notes Client = 6.5.3
BB Handheld = 7290 or 8700g