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Old 06-20-2006, 09:01 AM   #1 (permalink)
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Default Verizon international voice/data coverage

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I just wanted to get you thoughts/opinion on the following.

We use Microsoft Exchange and a BES server in our firm. We currently have 115 users of mostly 7250s and a few 7130es. Our account is through Verizon. The problem I have is when an attorney wants to go outside the US and needs a Blackberry for voice/data, we switch them over to a T-Mobile Blackberry for the duration of their trip. I have to remove them from the BES and rfe-add them for use with the T-Mobile international Blackberry. Upon their return I re-add them to their Verizon Blackberry.

The reason (or so I was told) for this is that Verizon's international voice/data service paled in comparison to others such as T-Mobile and Cingular for example.

I would love to not have to juggle Blackberrys around if at all possible.

Does anyone have any opinions on Verizon's international service compared to others?

On a side note, I looked at the coverage maps for both T-Mobile and Verizon and they are very similar.

Thanks in adavnce.
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Old 06-20-2006, 09:12 AM   #2 (permalink)
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Here's my opinion: Verizon has NO International data coverage. Verizon uses the CDMA technologies and while used in a few other countries, is not the primary voice and data standard used everywhere - that would be GSM/GPRS/EDGE.

When buying a BlackBerry or mobile phone here, if there is even the remote chance that someone will travel outside North America, we recommend either T-Mobile or Cingular. If you are staying in the US, then Verizon is GREAT - EVDO is fantastic and their coverage is great.

Just not outside the US.
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Old 06-20-2006, 05:19 PM   #3 (permalink)
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a touch too harsh (but i agree with the conclusion). canada and some portions of dominican republic have verizon coverage through roaming
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Old 06-20-2006, 05:22 PM   #4 (permalink)
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Not BlackBerry/data, do they?

Yes, a bit harsh. I used the word USA when I should have said North America in both places.

They have limited roaming. Very limited.
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Old 06-20-2006, 10:30 PM   #5 (permalink)
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Quote:
Originally Posted by NJBlackBerry
Yes, a bit harsh. I used the word USA when I should have said North America in both places.

They have limited roaming. Very limited.
I know a couple of people who last fall didn't have working BlackBerry data roaming from Verizon to Alltel in/around Little Rock. They called VZ and were told that there was 1X roaming available, but not for BlackBerry data. Maybe this has improved since then.
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Old 06-20-2006, 10:38 PM   #6 (permalink)
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Back on topic

Original Poster asked about traveling outside of the US...
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Old 06-20-2006, 10:47 PM   #7 (permalink)
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http://www.verizonwireless.com/b2c/d...IC&topicID=302
tells about using Windows Mobile and a Samsung CDMA/GSM phone internationally, but that's not BB by a long shot.

Some parts of the site say Canada/Mexico/PR coverage is available for voice and SMS, but the coverage map shows no service at all for Ontario/Quebec. Didn't look south of the border.

So, I'd just switch the travellers to Cingular or T-Mobile and put them on an international data plan so you don't have to pay for data roaming. Tack on the discounted international voice and you're all set, no switching devices or phone numbers when folks leave the country, whether it's a short or long haul trip.
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Old 06-20-2006, 11:53 PM   #8 (permalink)
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I don't have to delete anyone from the BES to move them to a new device.

1. I use Desktop Manager to do a full backup.

2. I plug their "new" BB in using the USB cable, and accept the confirmation to use the new PIN number (I generate the random seed for the encryption key, and the new service books come down - way easier than it sounds!)

3. I do an Advanced (selective) restore in Desktop Manager and restore just the PIM data (messages, address book, memos, etc).

4. Then set up the wireless reconcile calendar to bring down al of the appointments.

The whole process takes less than five minutes (depending on it we are talking 100s or 1000s of contacts in the address book). I can even walk the user through it over the phone. It's pretty painless and quick. I don't need to delete accounts, ever.
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Old 06-21-2006, 06:39 AM   #9 (permalink)
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<nodding head about what Aroc said> We do that all the time.
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