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Old 06-20-2006, 09:31 AM   #1 (permalink)
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Question fail to add user to the BB server (BES 4.0)

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I am having trouble adding certain users to BES. BTW those users are not a permanent BB user. (loaner balckberry users)

Error1: Duplicate PIN found on server for user (BES server name). Add to server anyhow? ( I clicked OK)

Error2: Failed to add user to the Blackberry server. Please ensure that the exchange server that hosts the BB server administration mailbox and the user's mail box is runnung that you have sufficient permissions to write to these mail boxes, and that no network problems exists that may prevent the BB manager from conntion them.

I clicked ok off the second error and it adds the user to BES, but unable to activate the acct.

When I tried to remove the user (ones I am having trouble with), I get an error.

Error3: Unable to access the mailbox for this user. The mailbox may have been moved or deleted.

Those two users I am having issues with, they had been added to BES before and used desktop manager to sync before I came on board.

We use wireless sync to set up users and running MS Exchange 2000.
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