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Old 06-21-2006, 09:31 AM   #1 (permalink)
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Default Deleting messages on 2.0

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I searched "deleting messages, 2.0" and found nothing recent that answered this.

My Cingular BIS account was recently upgraded to 2.0. I have 8 pop accounts and use only the general “messages” icon on my BB, so all mail is dumped in there. I don’t use the individual POP icons. Since the upgrade the handheld asks me if I want to delete:

“On Mailbox & Handheld”
“On Handheld”
“Cancel”

I have been choosing “on Mailbox and Handheld”. Am I correct to think that is erasing the mail on my POP accounts server? Since the web client no longer has and actual mailbox I assume it’s deleting it off my server.

I deleted a message of my machine this way this morning and I need to try and find it.

Up until today I thought the mail was staying on the server. It’s possible that it was being deleted but I’m not sure now. I have had some issues with mail delivery from POP to Outlook before; I just want to make sure I am barking up the right tree.
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Old 06-21-2006, 04:00 PM   #2 (permalink)
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You are basically right. "Delete on Handheld" deletes it on your mailbox in the BIS server. (It no longer keeps a copy because you can't access it.) Deleting it on "Mailbox and Handheld" also deletes it from your POP3 server assuming that you have not yet entered Outlook and downloaded the email.
I don't think that there is any way to recover the email that you deleted short of contacting your POP3 service provider and asking for access to their archives. Most of them won't even admit that they archive emails and it's doubtful that you can get it that way. You can try.
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Old 06-21-2006, 09:31 PM   #3 (permalink)
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I didn't think there was any reconcile function with POP3 accounts, only with IMAP. Did you set it to leave messages on server when you added this account to BIS?. And I believe that, while there is no Webclient inbox, all messages are stored on the RIM server until deleted and reconciled on the handheld and mailbox or the 30 day limit passes and they die on the RIM mailbox. I am not positive about any of this, but it is how I read all the info I have seen.
One thing to try is to use a pc email program to access this POP account and see what's left, assuming you had the setting to leave them.

Hope this helps.
Rcbjr.
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Old 06-21-2006, 09:59 PM   #4 (permalink)
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Quote:
Originally Posted by rcbjr
I didn't think there was any reconcile function with POP3 accounts, only with IMAP. Did you set it to leave messages on server when you added this account to BIS?. And I believe that, while there is no Webclient inbox, all messages are stored on the RIM server until deleted and reconciled on the handheld and mailbox or the 30 day limit passes and they die on the RIM mailbox. I am not positive about any of this, but it is how I read all the info I have seen.
One thing to try is to use a pc email program to access this POP account and see what's left, assuming you had the setting to leave them.

Hope this helps.
Rcbjr.
Thanks, but the 2.0 BIS on Cingular did not ask me to "leave on server".
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Old 06-21-2006, 10:43 PM   #5 (permalink)
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Quote:
Originally Posted by rcbjr
I didn't think there was any reconcile function with POP3 accounts, only with IMAP. Did you set it to leave messages on server when you added this account to BIS?. Rcbjr.
Actually the setting is on the 8700. In Messages, Options, Email Reconciliation you can scroll through your accounts and for each choose Delete on Handheld, Mailbox and Handheld, or Prompt. I was surprised that it worked for POP3 accounts too. Apparently it goes back to your POP3 account server and deletes it. Of course this only works if you have not yet downloaded it which is what happened I believe to JohnJohn.
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Old 06-21-2006, 10:49 PM   #6 (permalink)
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Quote:
Originally Posted by cooperpwc
Actually the setting is on the 8700. In Messages, Options, Email Reconciliation you can scroll through your accounts and for each choose Delete on Handheld, Mailbox and Handheld, or Prompt. I was surprised that it worked for POP3 accounts too. Apparently it goes back to your POP3 account server and deletes it. Of course this only works if you have not yet downloaded it which is what happened I believe to JohnJohn.
That's what I was looking for...when I was deleting I ASSumed that it was talking about the Cingular BIS mailbox, not my POP mailbox. Now I know...

THANKS!
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