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Old 06-21-2006, 11:22 AM   #1 (permalink)
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Default Reconcile not 100%

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Hello.
I have a 7100r that is V4.0.0.219 on BES with Exchange 2003.

I have set my BB to delete on mailbox & Handheld, and it seems to work about half the time.

Is there anything else I can set to keep both the handheld and Outlook 2003 up to date?

I have also ran "Reconsile now" from the menu - and that cleans up some...but not all of my deleted mail.

Anyone else seeing this? Any ideas?

TIA
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Old 06-21-2006, 11:46 AM   #2 (permalink)
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I have had this question from several internal users. A couple of things came out:
If you delete items from the Deleted Items folder (permanent delete) these items will remain on the BB until you delete them.
If you move items to a folder outside your tree (like a public folder) they will remain on the BB just like in the first example.

I have found isolated instances where some of the items do not reconsile correctly, but we were unable to determine a cause. A hard reset seems to solve any of these issues.

Hope this helps.
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