As I am looking at getting a BB, one of the things I have a question on is does anyone know RIM's policy on changing BB's I have a i730 phone 4rd one this year, and I just got in the mail from Motorola a new i530 its the one that is military grade tough, and they asked me to see if I can break it.
But does RIM have anything going that would protect my BB, or as some of you might have some connections with RIM is there a military grade BB coming?
With more firefighters using the handhelds we get hard on our stuff, and sometimes we break, drop, smash, or yes throw our stuff.
The best I know of is the optional insurance from the carrier. At T-Mobile, you can get the Assurion plan for around $4 per month. After a 60 day holding period, you can make up to 2 claims a year for a replacement device with a $35 dedcutible (up to a $1000 per year value). In essence, this tends to mean that you can replace the device 2 times a year at a cost of a $48 plan plus a $35 dedcutible per device. I have used it once, and got a new 7230 within a couple of days. They cover broken, lost or stolen.
I thought the BB was pretty tough, but my company is in the copier repair business and 3 of the techs have killed their BB at one time or another... Some have just been they develop flaky problems after being dropped or so a few times, and others have sat on them and that killed them...
I've never had mine die yet, so I'm not sure what they're doing behind the scenes....
At least RIM and Nextel always provide us a replacement!
As a volly firefighter/emt as well. I too wish they'd make up like they make the I305, or even I530 for nextel, ruberized, shock resistant. I leave my Blackberry on the pump pannel in the crew cab if I have it on my side during a call. The bunk pants have caused scratches on the back :( I'm just waiting for our pump operator to toss it out of the way and it breaking. Insurance is the way to go, cheap and covers ANYTHING I've made one claim already while doing a R.I.T. operation for a cat (curses animal rescues in buildings) it fell off the clip, down the pant leg of the bunkers, some reason didn't land in my boot, fell out and burnt up. Funny enough they replaced it, I didn't think they would, but they did. I HIGHLY recomend insurance. Hopefully with enough of us EMS personel droping emails they'll make an EMS friendly version ;)
My 6710 I just got is tought enough. I have droped it several time in the past week (getting a bit over excited about the holster I guess). It shows no signs of wear and tear. They doen;t make a phone that I kkow of that an be hit with a hammer and still keep going yet. I have, at one time, thrown my bb across the room at the wall. It still works and there was no screen Damage. I would recomend insurance though, expecalilly if you intend to use it in rough situiations.