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Old 07-04-2006, 06:02 PM   #1 (permalink)
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Default Why can't I find some names in the Address Book?

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I've run into strange problem, at least for me.

I used a 7100t for about a year with no problems. When I wanted to look for someone either in the address book or when filling the "To:" field composing an email all I had to do was type the contact's name and as I typed more and more letters it would narrow down the possibilities until I found what I needed.


A few weeks ago in my new job I started using a 7290 (which I kind of prefer, as it turns out). A few days ago I noticed that when using this same process some names would not show up. I can't find any pattern to it. Some show up with no problems. Others don't show up at all. Yet others show up in part. For example I have two contacts with the last name Adams. When I type "Ada" both show up as well as someone else with a similar name.But when I type the next letter so now I have "Adam" they all disappear.

Any ideas what could cause this?

Last edited by Gabe : 07-04-2006 at 06:37 PM.
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Old 07-05-2006, 08:21 AM   #2 (permalink)
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Anyone? Any thoughts?

Should I reinstall the software?
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Old 07-05-2006, 08:42 AM   #3 (permalink)
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Before reinstalling, I would try a couple of simple things first. First, I would hard reset the handhedl (remove battery). Its surprising what this will resolve. Second, make a backup of your address book, or whole BlackBerry for that matter. Then, clear the address book before reimporting everything back.
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Old 07-05-2006, 09:19 AM   #4 (permalink)
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How do I clear the address book?
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Old 07-05-2006, 03:53 PM   #5 (permalink)
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I noticed this same thing, in the past you could put in any portion of the name and it will pull up all with that combination. Now you have to be more specific.
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Old 08-20-2006, 11:23 PM   #6 (permalink)
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Did you ever find a solution to this Gabe? My problem went away when I went back to CSL from TMO but now it's back. I can type M and only get one match in my address book. I probably have 30 or 40 entries beginning with M.
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Old 08-21-2006, 03:19 PM   #7 (permalink)
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I think there was some corruption in the files. I deleted the address book in the BB and did a resync.
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Old 08-21-2006, 08:27 PM   #8 (permalink)
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I'll give that a try...
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Old 08-22-2006, 10:35 PM   #9 (permalink)
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This worked, that was strange...
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