BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 07-06-2006, 01:53 PM   #1 (permalink)
New Member
 
Join Date: Jul 2006
Model: 7230
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default User Can Receive but Can NOT Send Email

Please Login to Remove!

We are in a BES environment including Exchange 2003 SP2. We have one user out of 90 that can receive email on his handheld but can not send email. And unfortunately the status shows unknown error. We've installed all BES patches, etc.
Offline  
Old 07-06-2006, 01:57 PM   #2 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,927
Post Thanks: 32
Thanked 464 Times in 400 Posts
Default

Sounds like their encryption key has expired. Can they get to a PC, creadle it and start Desktop Manager. Go into Redirector Settings and find the area to generate a new encryption key.
Offline  
Old 07-06-2006, 02:01 PM   #3 (permalink)
CrackBerry Addict
 
Join Date: Jul 2005
Location: Solon, OH, USA
Model: 9000
OS: 4.6.0.167
PIN: 20878533
Carrier: ATT
Posts: 708
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Re-send down the service books to that handheld?
Offline  
Old 07-06-2006, 05:10 PM   #4 (permalink)
Retired BBF Moderator
 
Pizzle's Avatar
 
Join Date: Mar 2006
Location: South Florida
Model: 8310
PIN: T + PINT = QUART
Carrier: at&t
Posts: 2,385
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yeah...sounds to me like their Desktop (CMIME) service book needs to either be resent, or deleted/undeleted.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

VINTAGE ORIGINAL WHITE BULLARD 502 FIBERGLASS Hard Boiled HARD HAT IRONWORKER
$100.0
VINTAGE ORIGINAL WHITE BULLARD 502 FIBERGLASS Hard Boiled HARD HAT IRONWORKER pictureVintage General Electric D-C Amperes Meter G.M. & O R.R. RailRoad Tool BDP9ACE 1
$16.99
Vintage General Electric D-C Amperes Meter G.M. & O R.R. RailRoad Tool BDP9ACE 1 pictureLarge "SALE" Sign Vintage Wood & Metal Advertising Print Press Block 9.5"x6"
$14.99
Large VINTAGE CROSS PEN PENCIL SET 2501 1982 COMPLETE W/ WARRANTY
$19.99
VINTAGE CROSS PEN PENCIL SET 2501 1982 COMPLETE W/ WARRANTY pictureVintage Pair Willson 50mm Replacement Goggle Split Lenses - Steampunk - NEW
$24.99
Vintage Pair Willson 50mm Replacement Goggle Split Lenses - Steampunk - NEW picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.