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Old 07-15-2006, 06:27 AM   #1 (permalink)
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Default MAJOR newbie question...pls help...

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I just received my 8700c. I am sure my company has a BES, since a majority of my colleagues are hooked on Blackberry.

I followed my corporate install instructions, but when I attempt to "Configure PIM" via Desktop Manager, I get an error advising my mail server does not support wireless synchronization.

In doing some research, I keep reading about getting a password for "Enterprise Activation". I assume this needs to come internally from my company? Am I correct in assuming my corp email will not be pushed to my device until I somehow get a password from my company for Enterprise Activation???

Thanks!!
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Old 07-15-2006, 07:32 AM   #2 (permalink)
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Assuming this is a company BB, you're instructions should have provided the EA password, probably separately. Contact your BES Admin for help. If it's a personal BB you will need to get permission and have the BES. Admi add your BB to the server. Either way you need to contact them.

Hope this helps.
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Old 07-16-2006, 07:50 AM   #3 (permalink)
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Quote:
Originally Posted by SixBits
I just received my 8700c. I am sure my company has a BES, since a majority of my colleagues are hooked on Blackberry.

I followed my corporate install instructions, but when I attempt to "Configure PIM" via Desktop Manager, I get an error advising my mail server does not support wireless synchronization.

In doing some research, I keep reading about getting a password for "Enterprise Activation". I assume this needs to come internally from my company? Am I correct in assuming my corp email will not be pushed to my device until I somehow get a password from my company for Enterprise Activation???

Thanks!!
OK, you don't really need an EA password to sync wirelessly, but you DO need a few things:
  • BES Server version 4.x
  • Integrated Exchange server
  • Device Firmware version 4.x (yea there are some OLD models with 3x firmware that will sync wirelessly, but...). It's best to download and install the latest version from your Cell provider after you've installed Desktop Manager. It is updated regularly, and most times it's bug fixes. Otherwise it's for nice new features you'll probably like!
  • An account on the BES
  • A computer with Outlook configured for said Exchange server, and running in Connected mode.
  • Desktop Manager 4.x installed on the same machine as Outlook above.
  • A device that has an Enterprise Blackberry account with your Cell / Blackberry provider (some vendors don't differentiate, but some do)
  • A HIGH SPEED WIRED connection to your Exchange network. This can be over a VPN connection, but it can NOT be a Wireless connection (either 802.11? or Cellular) or Modem connection. We (me and others that support BB's at my office) can't figure out WHY a 54Mb 802.11g connection fails ALL THE TIME (and of course 802.11a/b), but it does - take my word for it!
If you have all that, first things first.
  • Is the radio on? (hey, I forget to check this!)
  • Can you make a phone call? (another easy one to overlook!)
  • Has the device registered with the Wireless Network (go to Settings --> Options --> Advanced Options --> Host Routing Table. Click the wheel and select Register Now. You should receive a reply back with the subject something like 'Your device is now registered with the wireless network' (and no sender!). If this hasn't happened, it's like having a cable modem with no ISP!
Now, what to do:
  • Wipe the device - yes, even if it's new, just do it.
  • When the device comes back up, go to Settings --> Options --> SMS. If there's a setting called Network to Send Over, set it to GPRS Preferred.
  • Turn on the radio if it isn't already on
  • Register with the network (see above)
  • Plug in the device. Make sure DM sees the device. Don't worry about any messages yet, but do write them down.
  • Start BlackBerry Desktop Redirector (Start --> All Programs --> Blackberry...) This SHOULD indicate the PIN recognized by DM, the name of the BES server and it's Status, and the Result of last transaction to the device, If the last item is anything other than Delivered to device, the problem should be able to be diagnosed from the message and the info in the other fields mentioned.
If the Redirector is reporting everything is OK, you should be able to just go into Enterprise Activation and watch the magic happen - no password or email address is needed in the EA screen! First it will connect, and verify some security stuff, and then you'll get a list of everything it's going to pull down (data and settings). EA like this should be as much as 100 times faster, it's typically 4 to 10 times faster than Over The Air activation (the type that requires the password discussed above). Be forewarned that the percentage done is based on the number of items to be synchronized, not the amount of data. As a result, someone with a LARGE address book and little else will reach 95% pretty quickly, and then take forever to pull down the Calendar and Address Book. Just watch - it will look like it's stalled, but it will get there. Do as little as possible on the computer while this is happening. I've had no problems doing other stuff, but it couldn't hurt!

On occasion the above will just hang for no apparent reason. Just pull the cable, yank the battery and put it back in, reconnect the cable, and go back to EA - it should finish.

As a side benefit, we've found that at least 50% of our Over The Air EA's fail within two months. For some reason the Desktop[CMIME] service book gets corrupted - sometimes more. Usually simply deleting all the Desktop service books and hooking up as above to get the service books back fixes it. Sometimes it requires a wipe.

We prefer to perform EA wired. Then again, we're still running BES 4.0 and I've gotten a lot of guff on the forums that this is ridiculous. Maybe it's a problem with BES 4.0 (out of my control), but don't bother telling me it's ridiculous - it's FACT in MY environment. If OTA works reliably in your environment, great!

Hope this helps.
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Old 07-16-2006, 01:43 PM   #4 (permalink)
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Wow...lot of great info. Im all set now...thanks!!
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