07-18-2006, 12:53 AM
Thumbs Must Hurt
Join Date: Mar 2006
Location: Denton, TX USA
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| | T-Mobile, identity fraud..lesson learned
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First of all we have had 3 tmob line active since 2001, I love their service but this is a warning to everyone with their service or any other carrier. READ YOUR BILL. I have been signed up with checkfree USA to pay my monthly bills for over 10 years. It is great you get a email that your bill is due and you can click on a link to pay it and you are done, downside is I don't open the paper bill that comes in the mail.
Last week Tmob cut off my son's phone, he has a separate account in my name. Customer service said a payment made was returned and charged back against my account, a credit card payment. I knew immediatley there was a problem because I don't pay with a credit card. They said I call the Tmob 800 # and started 4 new lines of service and recieved 4 new phones all paid with a credit card. The card reported stolen and then charged back against MY account. I immediatley located my bill for that number opened and discovered my 4 new phones numbers NOT MINE. I called police and all has been reported. I started going thru the bill and calling the same numbers this person called. Within 4 calls I got the suspects name and address. I also texted/SMS 10 people he texted the most. All responded but only 3 would volunteer info about the suspect. 2 of those said that this individual does this for a living by selling the phones on ebay. I asked how he gets the info and I was shocked to learn that he has someone inside Tmob that provides him customer account info. I have reported this to T-mobile risk assesment team also. If you have an account with them call and ask for a separate password that would be required for account changes or purchases.
Last edited by jwh463 : 07-18-2006 at 03:02 AM.