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Old 07-18-2006, 12:53 AM   #1 (permalink)
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Exclamation T-Mobile, identity fraud..lesson learned

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First of all we have had 3 tmob line active since 2001, I love their service but this is a warning to everyone with their service or any other carrier. READ YOUR BILL. I have been signed up with checkfree USA to pay my monthly bills for over 10 years. It is great you get a email that your bill is due and you can click on a link to pay it and you are done, downside is I don't open the paper bill that comes in the mail.

Last week Tmob cut off my son's phone, he has a separate account in my name. Customer service said a payment made was returned and charged back against my account, a credit card payment. I knew immediatley there was a problem because I don't pay with a credit card. They said I call the Tmob 800 # and started 4 new lines of service and recieved 4 new phones all paid with a credit card. The card reported stolen and then charged back against MY account. I immediatley located my bill for that number opened and discovered my 4 new phones numbers NOT MINE. I called police and all has been reported. I started going thru the bill and calling the same numbers this person called. Within 4 calls I got the suspects name and address. I also texted/SMS 10 people he texted the most. All responded but only 3 would volunteer info about the suspect. 2 of those said that this individual does this for a living by selling the phones on ebay. I asked how he gets the info and I was shocked to learn that he has someone inside Tmob that provides him customer account info. I have reported this to T-mobile risk assesment team also. If you have an account with them call and ask for a separate password that would be required for account changes or purchases.

Last edited by jwh463 : 07-18-2006 at 03:02 AM.
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Old 07-18-2006, 05:29 AM   #2 (permalink)
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Companies hire humans to do their work, humans can be dishonest. I had my CC number stolen by a waiter at a high end steakhouse. People are scared of fraud on the internet. Always be aware who you are handing your CC to.
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Old 07-18-2006, 06:47 AM   #3 (permalink)
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Wirelessly posted (BlackBerry7100/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Do you not check your credit card statements either? Maybe you could have caught it sooner if you did. But as a general rule it is always a good idea to examine your monthly bill when you get it. Even if you have paperless billing, get online and check. Even if you're not suspicious of fraud cell carriers are notorious for billing issues.
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Old 07-18-2006, 07:22 AM   #4 (permalink)
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wow-
somethin similar happened to me but it wasnt with T-Mobile it was with SunTrust. And that is the primary reason as to why no matter how many things I do online, payonline or whatever...I always check my bill.
Someone was using my CC to make online purchases at some online store, within the next day I was able to track them by callin SunTrust and see what was going on. I live in GA and somehow the purchases were being made all the way in a state on the westcoast! So I understand how you feel, but at the same time you should get in the habbit of checking you montly statements (bank and t-mobile)...I am glad that T-mobile offers excellent customer service bc I think that if this was another company like Cin-- sorry didnt mean to say their name... I don't think they would have done to much about it lol

Sincerely,
Tmobile Customer since Voicestream/Powertel
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Old 07-18-2006, 08:51 AM   #5 (permalink)
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twharms you missed the line in the story where I said I did NOT pay with a CC, he used someELSE'S stolen card, I pay thru bank draft

Last edited by jwh463 : 07-18-2006 at 04:56 PM.
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Old 07-18-2006, 09:50 AM   #6 (permalink)
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no I didnt miss it...I read it...
Credit Cards (well majority) are linked to your or an account...which means you get a statement every month..and that means that it is printed out on paper or via web for your viewing and some wireless carriers hold you accountable for that type of information if you dont let them know within their time frame because there are alternate ways for you to obtain this information. therefore i was saying that it is a good thing to be a TM customer because they understand that things like this happen and sometimes you arent aware because you are unable to access this information during the given time frame..i mean this IS LIFE lol ..things DO HAPPEN unexpectingly lol ...

but thats it though lol ...
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