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Old 07-18-2006, 11:56 PM   #1 (permalink)
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I had to get a new 7520 cause the old one was dropped about 5 times too many, soooo I got the new one activated did the master reset and the whole ball of wax. now I cant get any email at all is there something i need to do or can do on line to fix this thing or does anyone have a cool Idea on how to go about it?
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Old 07-19-2006, 01:06 AM   #2 (permalink)
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If using BIS, reset your BIS PIN and IMEI and resend the service books.
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Old 07-20-2006, 12:04 AM   #3 (permalink)
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sounds so easy..............
think you can explain as to how to do it?
Tregrad = contractor, not phone dude.

Thanks
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Old 07-20-2006, 12:12 AM   #4 (permalink)
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call your provider, have them drop the PIN and IMEI on your plan and tell them your new PIN and IMEI from the new BB. To find out your new PIN and IMEI go to options --> status. AFter that just have the provider resend your service books.

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Old 07-20-2006, 12:23 AM   #5 (permalink)
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Having somewhat of a similiar problem. I was setting up my bb email and got a call. Answered the call went back to setup email and it says I have an account setup on the phone, put my chosen name and password and is saying invalid what do I have to do?
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Old 07-20-2006, 12:27 AM   #6 (permalink)
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Call your service provider. They will have the info.
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Old 07-31-2006, 08:03 AM   #7 (permalink)
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I called Nextel and they say there is a prob with the network or somethign like that?? bs if you ask me. I stillcant get it working. changed the pin and imei so I have no clue and am about to boot the whole freakin thing. any other ideas?
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Old 07-31-2006, 08:18 AM   #8 (permalink)
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Quote:
Originally Posted by adamlau
If using BIS, reset your BIS PIN and IMEI and resend the service books.

where is the service book
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Old 07-31-2006, 09:51 AM   #9 (permalink)
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Service books are under Options - they may be in Advanced Options on your model. However, you need to resend them to your BB - in your BIS screens (where you reset the PIN and IMEI) there is an option to resend the service books - do that and wait a while for them to turn up. If you don't see any changes, you can reboot your BB by removing the battery which will usually make the unit reconnect to the network and do an systems check.
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Old 08-01-2006, 08:35 AM   #10 (permalink)
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I cant find a place on "my nextel" to resend service books. can you get specific for me on where it is please? and thanks for teh help.
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Old 08-01-2006, 08:59 AM   #11 (permalink)
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How about this email problem.........
When I get an alert from CNET or something I get this message with an attachment that I can not open...
"-----Original Message-----
From: Mail Delivery Subsystem <MAILER-DAEMON@BlackBerry.NET>
Date: Tue, 1 Aug 2006 12:38:04
To:<romero.nic+caf_-kurrupt_1=nextel.blackberry.net@gmail.com>
Subject: Returned mail: see transcript for details

The original message was received at Tue, 1 Aug 2006 12:38:04 GMT
from mx01.bis.na.blackberry.com [172.20.90.16]

----- The following addresses had permanent fatal errors -----
<kurrupt_1@nextel.blackberry.net>
(reason: 554 5.7.1 Invalid Recipient)

----- Transcript of session follows -----
... while talking to [216.9.248.16]:
>>> DATA
<<< 554 5.7.1 Invalid Recipient
554 5.0.0 Service unavailable
<<< 503 5.0.0 Need RCPT (recipient)

-----Embedded Message-----

Final-Recipient: RFC822; [email address]
Action: failed
Status: 5.7.1
Remote-MTA: DNS; [216.9.248.16]
Diagnostic-Code: SMTP; 554 5.7.1 Invalid Recipient
Last-Attempt-Date: Tue, 1 Aug 2006 12:38:04 GMT"

I get message plus the alert at the same exact time. I had CS help me but nothing they tried worked.
Now the Nextel.blackberry is a deleted account and all of my alerts are going through gmail.
Any thoughts on what could be causing this?
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Old 08-01-2006, 09:33 AM   #12 (permalink)
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check your Gmail settings - looks liek a forwarding rule that's set up for a non-exisitent address
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Old 08-01-2006, 11:31 AM   #13 (permalink)
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Quote:
Originally Posted by BERDucky
check your Gmail settings - looks liek a forwarding rule that's set up for a non-exisitent address
That's exactly what is was!

Kudo's to you! Thankx!
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Old 08-01-2006, 05:37 PM   #14 (permalink)
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Quote:
Originally Posted by tregrad
I cant find a place on "my nextel" to resend service books. can you get specific for me on where it is please? and thanks for teh help.
Ignoring that small bit of thread hijacking...

You should be able to go to https://bis.na.blackberry.com/html?brand=nextel and login to resend your service books. If you've never set up your BIS service with your new phone's PIN, you can do that here as well, and that might just solve your problems.

Good Luck
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Old 08-01-2006, 11:23 PM   #15 (permalink)
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ok, I go to that link and type in my username and ID......nuttin honey
I try to "get password".......nuttin honey
I try to create new account and it says "that user name already exists"

I know it exists ITS FREKIN MINE YOU DOOFUS!!!!!!!

so, any way how do i find "my" account that "they" cant send to me because "I" have already created an account with MY!!! username that "they" cant seem to find but "my" acount seems to be in there anyway.
NEXTEL|......DONE, gone out to lunch

thanks for the help zero
and Kurrupt, please make your own thread next time so my questions and their answers dont get all jacked up, I have a hard enough time as it is, Thanks.
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Old 08-01-2006, 11:43 PM   #16 (permalink)
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I found out why (I think) I cant get my info. when i created my account I used an email that is no longer working, I moved and hade to change service so that old email doesent work. so now what do i need to do how can i change the email on the account?
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Old 08-02-2006, 12:26 PM   #17 (permalink)
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Quote:
Originally Posted by tregrad
I found out why (I think) I cant get my info. when i created my account I used an email that is no longer working, I moved and hade to change service so that old email doesent work. so now what do i need to do how can i change the email on the account?
Sorry to say it, but it looks like only Nextel can help you now. You can ask them to delete the account so that you can re-create it. Of course, they may be able to just reset the password for you, but that sounds too easy.

Clear your calendar, grab a sedative of your choice and listen to the hold music.
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Old 08-02-2006, 11:40 PM   #18 (permalink)
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Yeah your probably right, my life is in the hands of Nextel.......pray for me.
if Im not back in 10 minutes, Release the hounds!!
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Old 08-03-2006, 10:28 AM   #19 (permalink)
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apparantly they sent me a refurbished phone and never cleared the old info off of it. Im on hold with coughcough "technical support" all the way up to tear 3 LOL
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Old 08-03-2006, 12:25 PM   #20 (permalink)
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I guess quality control is a lost art, and that "refurbishing" doesn't sound terribly thorough.

I'm glad you found the solution (assuming they've offered you one, that is).
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