any reason why the desktop manager says that "no system software was found for your device" when i double click on the application loader?
my IT guy just updated the desktop manager on my comp.
and yes, the BB is plugged into it.

You must download and install the handheld operating system for your particular BlackBerry.

BlackBerryOS 4.x Download FAQ - UPGRADE DOWNLOADS

hmm. that is weird. because i have installed the operating system.
the only thing i did was do the alx. edit for the zen theme.

Go here and see if there is any Firmware Folders.
C:\Program Files\Common Files\Research In Motion\Shared\Loader Files

More than likely the DM was uninstalled and new version installed, in which case the Firmware will be removed. When I remove the DM and re-install I always have to re-install the HH Firmware.