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Old 07-20-2006, 08:06 AM   #1 (permalink)
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I need this done today and am short on time. Please help!

I need to reset a BB 7250 so i can get rid of the BES settings on it. User is getting a new 8700 and when i try to activate it, it won't take. I have deleted the users account on the BES. I figured I need to wipe out her personal 7250. Will she lose her contacts? I know it's safer to backup but I don't have any sync cables left in my office. someone borrowed the last one i had and has yet to return it. also don't know what ver of the OS she has and then don't know what ver of the BB manager software i need.

If i wipe the handheld. will the contacts stay behind like my 8700?

please hook a brotha up who's pressed for time. I have a half day and she is leaving for 2 weeks. and i just got the BB last night before I left the office

thanks

G
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Old 07-20-2006, 10:50 AM   #2 (permalink)
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I have moved many many users from one model to the another and never had to do anything with the old device to get the new one running. 8700s sometimes fail during activation - have you wiped the 8700 and restarted?
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Old 07-20-2006, 09:50 PM   #3 (permalink)
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Quote:
Originally Posted by gergy
I need this done today and am short on time. Please help!

I need to reset a BB 7250 so i can get rid of the BES settings on it. User is getting a new 8700 and when i try to activate it, it won't take. I have deleted the users account on the BES. I figured I need to wipe out her personal 7250. Will she lose her contacts? I know it's safer to backup but I don't have any sync cables left in my office. someone borrowed the last one i had and has yet to return it. also don't know what ver of the OS she has and then don't know what ver of the BB manager software i need.

If i wipe the handheld. will the contacts stay behind like my 8700?

please hook a brotha up who's pressed for time. I have a half day and she is leaving for 2 weeks. and i just got the BB last night before I left the office

thanks

G
If the 7250 was set up with Desktop Manager, simply plug in the new 8700 in. Desktop Manager tell you it's set up for the device with PIN (old 7250 PIN) and ask if you want to migrate the new PIN (8700 PIN) to the same setup.

If you're using Over The Air Enterprise Activation, you should be able to simply set a new password for the email address on the BES, and activate the 8700. (I'm not a BES expert, but that's what seems to be done.)

We find it necessary to wipe any factory fresh device before activating it. For some reason they fail very consistently without that. Also don't forget to register the device on the Wireless network before attempting the migration. If you're doing it OTA it should happen automatically, but it can't hurt to register again. (Settings --> Options --> Advanced Options --> Host Routing Table. Click the wheel and select Register Now. You should receive an email confirming the registration within a minute - actually within seconds!).

One other thing. GPRS and EDGE devices can behave flakey if SMS isn't set to GPRS or GPRS Preferred. (Settings --> Options --> SMS. Set Network to send over to GPRS Preferred).
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