ok well the Telus lady is wrong
you do not need redirector in order to get email - in fact it's only made to work w/ Exchange accounts
plus you don't get attachments w/ it
if it's working - great - im glad for ya
just don't want you to beleive that mis-information
and gziz - you can have both service books - however you can only use web client [CMIME] to reply/forward emails that you received on BIS 1.8 for up to 30 days after you upgrade. The BIS 2.0 service books are for receiving; replying; forwarding and sending new email.