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Old 07-25-2006, 02:57 AM   #1 (permalink)
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Default I need help to sync with outlook...

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Hi everybody!
I'm a newbie ... and I've already a little problem...
I installed on my windows XP pro with outlook 2003 the "Desktop Manager", but when I try to configure PIM selecting MS Outlook, the software doesn't find any folder to syncronize. So I clik on "browse", but anything doesn't happen...
I' tried to reinstall the software, but anyway it doesn't work...
Can somebody help me?

thanks in advance!!!
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Old 07-25-2006, 06:04 AM   #2 (permalink)
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Quote:
Originally Posted by nickotra
Hi everybody!
I'm a newbie ... and I've already a little problem...
I installed on my windows XP pro with outlook 2003 the "Desktop Manager", but when I try to configure PIM selecting MS Outlook, the software doesn't find any folder to syncronize. So I clik on "browse", but anything doesn't happen...
I' tried to reinstall the software, but anyway it doesn't work...
Can somebody help me?

thanks in advance!!!
In your Outlook, is your main folder named "Personal Folders" ?? That is the default desktop manager looks for in Outlook.
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Old 07-25-2006, 06:10 AM   #3 (permalink)
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Yes, it is!
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Old 07-25-2006, 06:35 AM   #4 (permalink)
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I assume you configured the Desktop Manager to synch your calendar, contacts, tasks, etc with Outlook?
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Old 07-25-2006, 07:16 AM   #5 (permalink)
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Quote:
Originally Posted by Dubdub
I assume you configured the Desktop Manager to synch your calendar, contacts, tasks, etc with Outlook?
Yes, but I can't browse the right Outlook folder (and the Desktop Manager show the path box empty)
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Old 07-25-2006, 09:13 AM   #6 (permalink)
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Strange. You may want to remove the desktop manager, reboot, and re-install it.
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Old 07-25-2006, 09:18 AM   #7 (permalink)
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Actually, the default is whatever your MAPI profile points to.

Create a new MAPI profile (go to control panel > mail > show profiles and create a new one, but point to the old .pst file). Once done, configure the desktop sync software to use the new profile. Open Intellisync, click configure PIM, select an app, click choose, click options and use the drop down to set the new mail profile. Repeat for the other 3 apps. Should resolve the problem.

Outlook does some bad stuff with the MAPI profile. #1 cause of sync issues with DTM and outlook is the MAPI profile.

Zro
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