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Old 07-28-2006, 10:11 AM   #1 (permalink)
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Default Desktop Manager - Questions

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1)When I originally installed my current version of Desktop Manager (4.1.1.9) the program asked me if I wanted Desktop Manager to begin every time windows was started. I de-selected that option. I've changed my mind and I'd like Desktop Manager to launch at each start up. Other than re-installing the program, how do I do this? I am running Windows XP and using an 8700g if that matters.


2) On quite a few occasions when I manually launch Desktop Manager I get the following error message: "Handheld Tools Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience." I close the error box, relaunch Desktop Manager and the same thing happens.

Does anyone know how to go about troubleshooting this or what is causing this?
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Old 07-28-2006, 10:33 AM   #2 (permalink)
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  1. Just copy a shortcut to the startup folder. That is all the installion did.
  2. Not sure, you may have to perform a clean uninstall and then reinstall. This would make #1 a moot point.
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Old 07-28-2006, 10:56 AM   #3 (permalink)
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Is your blackberry plugged in when you launch the program. It was doing that to me today and as soon as i unplugged the BB and satarted the app everything went fine. wierd.
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Old 07-28-2006, 12:01 PM   #4 (permalink)
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2) On quite a few occasions when I manually launch Desktop Manager I get the following error message: "Handheld Tools Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience." I close the error box, relaunch Desktop Manager and the same thing happens.

Does anyone know how to go about troubleshooting this or what is causing this?[/quote]
According to Microsoft, this is a known problem and RIM is working to eliminate it.
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Old 07-28-2006, 12:57 PM   #5 (permalink)
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We have had a few customers call in and complain about this recently. I'd be curious if anybody has any ideas......
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