07-30-2006, 06:55 AM
Join Date: Jul 2006
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I have an 'older' blackberry and recently (a few weeks ago), I think Cingular upgraded something that made my Blackberry not receive emails any longer. I then spent about 2 - 3 hours on the phone with Cingular and a Blackberry technician to get it working again. (The Blackberry person did a couple things on his end, perhaps upgraded my software? and we needed to change a setup in my online setup for the account emails)
Now, while I do receive all my new emails from my 3 accounts, I sometimes receive an onslaught of old emails mixed in. These selections are totally random, sometimes, for example, I'll receive one from June, several from last December and some from a year ago. This is frustrating because then I need to review each message to see if it's an old or new email.
I called Cingular and they said I'd need to be at home and spend upwards of 1/2 an hour to help them diagnose the problem. The fellow said that (a) it could take a few hours to diagnose and (b) I might need to put all my email in my email account (in Yahoo) in folders once I read them.
Does anyone have any ideas on what I might do to avoid spending an afternoon on the phone debugging (other than just give up and accept the problem)?