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Old 07-30-2006, 11:19 AM   #1 (permalink)
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Default Cingular BIS 2.0 email problems

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Hi,
Anyone having problems with BIS accounts not syncing correctly.

For my imap account:
I'm having problems where on my BB, the email isn't showing at all in the messages box but if I go to the inbox for the specific mail account, I can see the email with a red X. The email doesn't show in any of the imap folders looking online.

For my pop account:
Some emails have been deleted from outlook. However they do show up in the messages box in the bb as well as in the individual inbox for the account on the bb. I didn't delete these emails from OL and they were in the inbox at one time.

Think it is worth resending the service books? Any ideas?
Regards-Michael G.
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Old 07-30-2006, 01:22 PM   #2 (permalink)
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1) do you have your sent items hiden in the main messages folder? if the message has an x it means you tried to send - but it failed

2) so email is deleting from your Outlook after it goes to your BB? are you sure it's added as POP - check the settings online to make sure. Once POP downloads the messages to your Outlook there's no way that deleting on your BB will delete it from your Outlook

and the message should go to both thr main message folder and the icno for the individual email (which as someone stated is more of a shortcut then a folder)


in any case there's no harn in sending yourself new service books
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Old 07-31-2006, 07:46 AM   #3 (permalink)
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Thanks for the help.

1. No, sent items show in the main messae folder. I should have been more clear, the email with the red X was a received email and not sent.

2. Yes, you're probably right. Now I'm wondering if I had OL running. In any event I know I didn't delete these messages from my BB and they aren't on OL.

Regards-Michael G.
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