BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-02-2006, 01:29 PM   #1 (permalink)
New Member
 
Spicoli's Avatar
 
Join Date: Apr 2006
Location: Tampa
Model: 8100
Posts: 12
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Something Learned

Please Login to Remove!

Just learned something new today. Had a user who stated his emails were not reconciling - when he deleted them, they would not delete on the device. I did everything I knew to do. Nothing. Then I walked up and noticed that he was deleting emails in Outlook by pressing Shift+Delete keys - not the normal way of either right-clicking and choosing delete or by clicking the X in the toolbar, or drag and drop into Deleted Items folder. Shift+Delete bypasses the Deleted Items folder and is also not recoverable after deleting in this manner - it is nuked. However, it still shows on the BB and is still viewable, but can not be forwarded or replied to. I tested it on mine and had a few other people test to verify this - it will always show on the BB.

So, even though this is really not that big of a deal, some people may now not bang their head like I did for 30 minutes before finding out what was going on. Also, I have not heard of this ever before and did some minor searching but didn't find this as a cause for not reconciling. Cheers!
Offline  
Old 08-02-2006, 02:20 PM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
kelvin's Avatar
 
Join Date: Apr 2005
Location: Florida
Model: 8830
Carrier: VZW
Posts: 263
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This is something I warned users in our area about. It also applies if they empty the Deleted Items folder before they reconsile. I had a few questions during training on problems with reconsile and identified this as one of the causes.
__________________
Life is what you make it.
Offline  
Old 08-02-2006, 02:34 PM   #3 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

I *just* had this issue with someone (fortunately, I've heard of this, so knew what he was doing wrong). The user likes to keep his mailbox clean and below the limit (imagine that!!!)

I recommended to the user that he set up his Outlook Deleted Items to empty when he exits the program, but before that force the reconciliation (Reconcile Now). He's happy with that alternative.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.