BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-02-2006, 03:07 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2005
Model: 8700
Carrier: Vodafone
Posts: 38
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Help connecting a new Blackberry...

Please Login to Remove!

Hi all,

I've acquired a 7100t and am now trying to get it working using a hosted BES (mail2web). I have taken an account with them and activated their Blackberry service and tried to input the name/pass and the phone gets stuck on activating...

Their support tells me I should have an entry in the Message Options section. I also don't have any service books. So I'm wondering what I have missed to get this working? I have inserted my SIM card from my old phone and the phone and SMS features of the Blackberry work fine. The display shows the GPRS signal too.

So, I don't have a BIS, so I can't log in anywhere....do I need to do something else to make this work? The only other thing I know is that this phone was previously used on BIS.

Thanks,
Offline  
Old 08-03-2006, 02:47 AM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2005
Model: 8700
Carrier: Vodafone
Posts: 38
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Anyone have any ideas on this they can help me with?

Thanks,
Offline  
Old 08-03-2006, 03:36 AM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2006
Location: Manchester, UK
Model: 9520
Carrier: Tmobile
Posts: 155
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

have you got a data plan?
__________________
Asianmaze

"There is something about jumping a horse over a fence, something that makes you feel good." William Faulkner
Offline  
Old 08-03-2006, 03:50 AM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2005
Model: 8700
Carrier: Vodafone
Posts: 38
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Maybe that's the problem. I don't think I have. I have a 'normal' plan which covers voice, SMS, MMS etc. I've just inserted my old SIM into a Blackberry expecting it to work (after taking a hosted BES). I guess I need to get onto my provider.
Offline  
Old 08-03-2006, 05:41 AM   #5 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,796
Post Thanks: 33
Thanked 441 Times in 381 Posts
Default

Yes - you must have a BlackBerry Data Plan from your service provider. Without it, you can't get onto the RIM network and you will never get any service books pushed.

Good luck with your new BB.
Offline  
Old 08-03-2006, 05:51 AM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2005
Model: 8700
Carrier: Vodafone
Posts: 38
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

OK everyone, thanks for your help.

Update: I'm getting a new 8700 from Vodafone. Can't wait.
And Orange's customer care is hideous. They really don't support Blackberry very well.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.