I've just come from the T-Mobile store. One of the guys claims to be friends with an engineer that is high enough up to get an answer for us and he's suppose to e-mail me as soon as he talks to the guy. Maybe there will be a solution.
You are correct, I have disliked the Blackberry from the start for numerous reasons but every time it blast that tone in my ear I hate it more. Strange thing, just hours after the original post, I got my wish. I went to take it off the charger and the screen back light was on but no icons. Now it will not power up at all! This is why I just went to the T-mobile store. Bad news is they are sending me another one
Good news is that it will not arrive before I leave for China Monday so I'm turning on my old LG Verizon phone for the 6 ~ 8 week trip.