BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-03-2006, 09:08 AM   #1 (permalink)
Talking BlackBerry Encyclopedia
 
toddz's Avatar
 
Join Date: Feb 2006
Location: Texas
Model: 9700
Carrier: T-Mobile
Posts: 231
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Error synchronizing contact categories between Outlook and BB

Please Login to Remove!

I have run into a problem when syncing contact categories between Outlook and a BlackBerry 8700 TMO v4.1.0.284/2.0.0.120 with Desktop Manager v4.1. I decided to add categories to my contacts in Outlook (same contacts in the BlackBerry previously had no categories selected) and everything appeared to synchronize with the BlackBerry just fine. Howevery on the next synchronization, those contacts with more than one category selection were marked for change/update in Outlook even though nothing had changed on the BlackBerry. It appears that for some reason, that the BlackBerry merges the categories which Intelisync/Desktop Manager views as a revised new category. For example a contact in Outlook has category selections shown as "Business, Personal" which synchronizes fine with the BlackBerry. However on the next synchronization BlackBerry reports the categories as "Business,Personal" which causes all kinds of problems. It appears that the BlackBerry simply removes the whitespace after the comma and Intelisync/Desktop Manager really doesn't deal well with it. Has anyone seen this problem or know of a fix.

toddz
__________________
T-Mobile 9700 with a working Alt key :P
Offline  
Old 08-14-2006, 07:36 AM   #2 (permalink)
New Member
 
Join Date: Aug 2006
Model: 8700c
Carrier: AT&T
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Toddz,

I have the same problem, and I've seen a half-dozen other folks with the same issue on the Cingular forum ... no solutions there either.

I don't see any other replies to your message. Have you solved this or seen any other posts with a solution?

Thanks.

KJM
Offline  
Old 08-14-2006, 10:09 AM   #3 (permalink)
New Member
 
Join Date: Aug 2006
Model: 8700c
Carrier: AT&T
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If anyone's still reading this thread ... I found a work-around that at least works for me:

* When the BB wants to change the categories in Outlook, Intellisync presents the dialog box: "The following changes will be made to your Outlook Contacts ... 178 changes" (or whatever the number of contacts to be changed is...)

* That same dialog box has an option "Re-sync".

* I clicked "Re-sync" and after reading the data again, Intelli-Sync presented: "The following changes will be made to your handheld address book... 178 changes"

For whatever reason, the "Re-sync" process appears to then favor the Outlook version of the contact(s) categories data.

After the re-synch completed, all the dialog boxes just went away as usual, and the contacts in BB address book have the proper spacing ... i.e. "Personal, Suppliers" instead of "Personal,Suppliers".

Hope this helps, and if anyone discovers a less cumbersome work-around, or better yet a solution, please post!

KJM
Offline  
Old 09-06-2006, 11:52 AM   #4 (permalink)
New Member
 
Join Date: Jun 2005
Model: 7100T
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default RE: Error synchronizing contact categories between Outlook and BB

i just spoke w/ rimm (wasting another hr + going first through verizon)....this synch problem of contacts w/ multiple categories is a problem known by rimm & there's no current fix...advise was to check their newsletter (under support) for news of a fix....the re-synch "fix" is not good, but it's what i use - you can't change a contact in your bb & have it updated in outlook. also, this process takes >20 minutes for ~1300 contacts.....rimm sucks - you'd think this is an easy problem to fix....wasn't an issue w/ older software version that i had for my 7100t (currently using 7130e, but it's a common problem for many blackberries)
Offline  
Old 10-28-2006, 09:20 PM   #5 (permalink)
New Member
 
Join Date: Jul 2006
Location: Michigan
Model: 7520
Carrier: Nextel
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Any update on this? Has anyone heard an ETA on when to expect a fix for the BB to Outlook sync with multiple categories per contact?

Last edited by mricard : 10-28-2006 at 09:25 PM.
Offline  
Old 08-28-2007, 05:59 PM   #6 (permalink)
New Member
 
Join Date: Jun 2005
Model: 8700
Carrier: Cingular
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Categories Synch with Outlook Problem

Any further developments?

Scott
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.