We've just started using the BlackBerry 8700c's in our company and I have noticed an issue with the "Reply To" field on BIS 2.0. Here's our problem:
When we were using Treo 650's we used the carrier's email address in the "From" field
), so email antispam systems would not block the email due to reverse lookups or SPF lookups. In the "Reply To" field we used our corporate email address
. This is so when anyone replied to our emails from our mobile device, it would go to our mobile device AND Outlook, so we didn't have to constantly check our mobile device as well when we are in the office. The "Reply To" field doesn't have any effect on antispam systems either.
With the BlackBerry, when I change the "Reply To" in BIS, it also changes the "From" field
, which screws everything up. I don't want the "From" field to change, just the "Reply To". This way, antispam systems won't bounce the email. This to me seems to be a huge drawback. I'm really surprised, as this doesn't provide much flexibility.
Does anyone have a fix or workaround? Some good advice would really be appreciated, as I would like for our CEO to not have to always check his BlackBerry when he's in the office(why would you want to, that's what Outlook is for, right?).
NOTE: I have tried to use third party apps on the BlackBerry to fix the "Reply To" issue as well - none of them worked - BIS just ignored it and used the address that is in the BIS "Reply To" setting, which you can not leave blank.