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Old 08-07-2006, 09:19 PM   #1 (permalink)
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Default C++ Runtime Error during sync.

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I have a 7105t BB that I sync with Lotus Notes. No problems sync'ing for the past 6 months until a week or so ago. Out of the blue I started getting a Microsoft Visual C++ Runtime Library error based in my BB Desktop manager program. The error is " abnormal program termination.
What's even stranger is that my unit will sync my calander, notes, tasks, then when it gets to my contacts I get this above error and my contacts doesn't get updated.
I think that maybe one of Microsofts numerous auto updates is the culprit but really have no idea. Anyone have any experience with this? Fixes?
Thanks.
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Old 08-07-2006, 11:09 PM   #2 (permalink)
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Microsoft Outlook contains a corrupt entry. If you are using Microsoft Outlook 2002 or 2003. When a synchronization fails, the cause of the failure varies with the problem. The only way to debug Intellisync translation errors is to examine the debug-level data provided in the synchronization log files PTTrace.log and tif.log. The procedure below describes how to enable advanced synchronization logging and collect the output.

Configure the iloptcfg.cfg File
Complete the following steps:

Open the iloptcfg.cfg file in Microsoft Notepad. The file is in one of the following directories, depending on your operating system:
In Windows 98
C:\Program Files\Research In Motion\BlackBerry\Intellisync\

In Windows 2000 or Windows XP
C:\Documents and Settings\<user name>\Application Data\Research In Motion\BlackBerry\Intellisync\

Change the MultiJobTraceLog value to 200 (the default is 1). This setting will generate the PTTrace.log file.
Change the TifLog value to 100 (the default is 0). This setting will generate the tif.log file.
In BlackBerry Desktop Manager 4.0 Service Pack 1
add the following entry: TifLog=100

Save and close the file.
In the same folder, delete the PTTrace.log file and tif.log file. These are the old synchronization log files.

Send me a PM that the synchronization log files can be analyzed.
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Old 08-08-2006, 01:31 AM   #3 (permalink)
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These errors are all too common, even in Desktop manager 4.1

Rim needs to get off their ass and fix this.. it is highly annoying.
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Old 08-08-2006, 09:02 AM   #4 (permalink)
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Default C++ error

drf,
Thanks for the feedback but I don't use Outlook. The problem occurrs with Lotus Notes.
B
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Old 08-08-2006, 10:56 AM   #5 (permalink)
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Default C++ sync error

OK have you consiously made any updates to your Contacts in Lotus Notes or on your device?

In our environment with over 200 bberry users this happens all too frequently.

If you look at the dialog behind the error dialog, or open the sync log in Desktop Manager, which direction are the contacts going when it crashes, from Lotus Notes to the Device, or from the Device to Lotus Notes?

It's drastic but here's what we recommend to our users... Hopefully you know enough about your Lotus Notes environment to answer the client reconfiguration prompts

1) Make backups
Use Desktop Manager to backup your device (thus capturing the current contacts on the blackberry).

Shut down Lotus Notes and Blackberry Desktop Manager
Make an OS copy of your Notes.ini file
rename your names.nsf file to names.mmddyy
Edit your Notes.ini and remove everything below the $$HasLanPort=1 line, save the file.

Launch Lotus Notes, you will get prompted with the user configuration dialogs, enter your username, and home mail server and point to your user id file.

The client reconfiguration process should create a fresh new empty/clean names.nsf file for you.

Launch Desktop Manager and do a sync, you should get prompted with a "do you really wish to add xxx entries from the device to Lotus Notes".

And you should be all set until it wigs out again, which it will.

Optionally

1) you can then shut down Lotus Notes and rename your notes.ini file back so you don't loose any needed configuration settings.

2) you can open the names.mmddyy file in lotus notes and do a Ctrl-A in the person view to get a doc count, do the same in your current names.nsf file and if there is a discrepancy, the missing doc is the corrupt entry in Lotus Notes that would not sync to the device.
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