Originally Posted by adamlau
What you want is the manual forwarding of calls to certain contacts via shortcut keys while on a call. You are on the phone with X and Y calls in. You send Y over to Z using a shortcut key while remaining on the line with X (or putting X on hold). Do I have that correct?
Hmmm no, I'll restate.
I have a service whereby when a call comes through, and I've already picked up the call, I can redirect it to another number by pressing a leading code (in this case "**") Then the phone number I want the call to be redirected to (ie 212-555-1212, then a trailing code (in this case "*").
The only way to get this to work during a call right now is to enter the entire thing manually.
I'd love to be able to wheelclick during a call, select "Transfer" from the menu, be given a list of 4 configurable phone numbers, select one, at which time the whole code and number are played to affect the redirection of the call.
It would save me from "accidentally" redirecting the call to a typo induced wrong number.