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Old 08-08-2006, 11:59 AM   #1 (permalink)
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Question Blackberry Lookup - Please Help!!!

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Hi Everyone,

I seem to have run into a brick wall with one of the devices on my network, when you go to the address book and do a Lookup on a employee you can then view their email address business telephone numbers etc, one of devices decided to stop showing the Business and Mobile phone numbers

I have wiped this device too started from start but still the same. The device in question is a 7100T

I have checked this with other devices on my network and these show all the details as they are on exchange in the Global Address Book.

Has anyone come accross this issue?

Many thanks

Arthur

Last edited by arthurd : 08-09-2006 at 04:01 AM.
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Old 08-10-2006, 09:42 AM   #2 (permalink)
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Anyone anu ideas?
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Old 08-11-2006, 05:23 AM   #3 (permalink)
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You're right - it doesn't make sense!

That said, make sure the OS is up to date. The current release for that model is 4.1.0.309.

This is the version t-mobile lists and might be the package version rather than the actual OS version.

The only other thing I could suggest is to remove the account from the BES server and then re-create it.
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