I have been hanging around in here for a few weeks now and the site has helped me with a few problems so far in which I thank the mods and other supporters.
I work for a company which has approx 300 BB's, now the BES server is on the other side of the country (I am in Perth, Western Australia and the server is in Sydney, New South Wales) in head office. Over the last week I have witnessed about half a dozen BB's (7230 and 7100g) all of a sudden stop receiving and sending emails. GPRS is activated, calls can be made to and from the phone, the lookup function intermittantly works.
This problem is only happening in my office and because I am all the way over the other side of the country it doesn't seem important enough for our admin to help investigate.
What I have done to fix the problem is to totally wipe the hand held with enterprise activation sometimes taking up to 6 hours to complete, wait over night and when I come in the next day the BB is functioning correctly. I have talked to the telco we go through and pin to pin messaging works fine and I can do a HRT register and that works ok.
We are running the same hand held software that other offices are using. I also believe that we have BES v4 running....
If anyone has had ANY experience with this please feel free to post it in here. Any info I am happy to provide but am limited what I can get to as I don't have access to the BES server.
The BES server is supposed to have a RAM upgrade from 512 to 1gb this weekend but I don't see how that is going to help.... would there be something jaming the emails from coming through perhaps? Anything that I could go back to the admin and ask him to look at would be helpfull and much appreciated.