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Old 08-19-2006, 05:49 PM   #1 (permalink)
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I finally got the blackberry data plan through sprint and downloaded google talk. Everytime I sign on it says incorrect username / password. I tried 2 different gmail accounts. Its just username not username@gmail.com right?
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Old 08-19-2006, 07:28 PM   #2 (permalink)
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Yes, just username.
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Old 08-19-2006, 07:29 PM   #3 (permalink)
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Quote:
Originally Posted by Steve
Yes, just username.
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Old 08-19-2006, 08:50 PM   #4 (permalink)
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That's what I did and it doesn't work...
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Old 08-19-2006, 10:44 PM   #5 (permalink)
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Two questions for you.

Do you have a service book for GoogleTalk for BlackBerry? Look for BBFS1 and view it to see if it says GoogleTalk in its info. If not, try sending yourself your service books.

Does GoogleTalk work for you on a PC browser at gmail.com's webmail page? Just curious.
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Old 08-19-2006, 11:40 PM   #6 (permalink)
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I login to gmail and google talk on my pc all the time. My password has a number in it if that makes a difference. I am going to check for the service books right now but I know if it didnt have the service books it would have an error when it loads....
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Old 08-19-2006, 11:41 PM   #7 (permalink)
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yea the service book is there. I am going to change my password and try that
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Old 08-19-2006, 11:49 PM   #8 (permalink)
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I tried my friends login and it worked. I changed my password to not have a number and it still doesnt work. AHHH this is frustrating. I tried both my gmail accounts with the same password and neither work....
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Old 08-20-2006, 01:40 PM   #9 (permalink)
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Bummer :( GoogleTlak support have an email addy or webform where you can report this?

I'm just an average GT user too with no answers.

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Old 08-20-2006, 01:47 PM   #10 (permalink)
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I submitted an email to RIM. Google has no support for it. It is aparently an account issue because I created a new account and it works and I tried my friends account and it works.

Very wierd...

I tried my 2 google usernames both with the same first 7 letters....
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Old 08-20-2006, 03:00 PM   #11 (permalink)
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Okay, I'll be nice. There is a period of time between ANY changes made on Google's side to the time that it will be populated for use with your handheld. This goes for NEW accounts, password changes, etc. Be patient. Reply back to your auto-response to RIM and let them know that you're sorry for wasting their time (no offense).

As far as searching on here for the answer, I'm not really sure if it's ever been mentioned. However, another great place to search for answers is the official RIM/BlackBerry KB found at:

BlackBerry Knowledge Base

You can type in 'google talk password' and you find TWO KB articles that are related to your situation:

What Is - Cannot log in to Google Talk after changing your password

This one applies to your question concerning @gmail.com or not.

Known Issues - Invalid username or password error
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Old 08-20-2006, 03:23 PM   #12 (permalink)
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I've read both of those and I tried it without changing the password then I tried it after changing the password with the new password a few moments later. I tried my google talk client on my PC with the new password and it worked. Any and all possibilities I have explored. It has to be on there end or googles end.

I tried...
username / password
[email address] / password
username@gmail / password
username / new password
[email address] / new password
friends username / password ( worked )
new gmail account / password ( worked )
changed my password to the same as my friends password and didnt work.

Believe me I have tried anything and everything...

I work in IT so I am far from computer illiterate...
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