Originally Posted by WANNABB
I DO understand what's going on and what their reasoning is. Next time use your rudeness to respond to someone else.
When it comes down to it, I'm not questioning one provider's practices. Instead I'm suggesting that there's something wrong with the entire industry as new customers are more valuable than those who have remained loyal customers for 5+ years.
You have not seen rude yet!
You five years IS important to your carrier, but you last upgrade was less than two years ago. Believe it or not, your carrier is in this to make money. This is a common practice amoung ALL the carriers, why do you think this one should be different. If they just allowed anyone to upgrade when ever they wanted they would have to charge full retail for their phones and you would not like that either.
It is not rude, but business!