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Old 08-28-2006, 10:07 AM   #1 (permalink)
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Default '*' and '#' characters for IVR

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How does one insert '*' and '#' characters in response to prompts received when dialing phone numbers with IVR? I have tried holding down Alt and Alt +Cap without success. I can see the correct character displayed, but it is not transmitted.
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Old 08-28-2006, 12:07 PM   #2 (permalink)
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Quote:
Originally Posted by Road_runner
How does one insert '*' and '#' characters in response to prompts received when dialing phone numbers with IVR? I have tried holding down Alt and Alt +Cap without success. I can see the correct character displayed, but it is not transmitted.
on my 7250, I just hit the "a" button for the asterick (*) and "q" for the pound (#). I don't hit any other buttons. The system recognizes that I am in phone mode and passes along the correct DTMF tone.
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Old 08-28-2006, 12:52 PM   #3 (permalink)
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Thanks, that works. It was too simple for me to try before asking for help
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