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Old 08-29-2006, 01:27 PM   #1 (permalink)
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Default "Restrict My Identity" missing

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HI,

Since my upgrade from 4.0 to 4.1 the "restrict my identity" is missing from the phone options.

Any ideas?

Thanks,

PhH
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Old 08-29-2006, 02:02 PM   #2 (permalink)
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P Horse-
Give a little more details. Are you using the OS for your 7290 provided by your carrier? I.e. you are not using 7290 OS from Verizon on a Cingular phone etc. Have you done a hard reset or battery pull for 15 - 30 seconds? Hard resets/battery pulls usually solve most problems. Give that a try and let us know.
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Old 08-29-2006, 02:03 PM   #3 (permalink)
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That is strange, it should still be there.
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Old 08-30-2006, 02:13 AM   #4 (permalink)
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the 4.1 is from my carrier, the hard reset has been tested without any result
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Old 12-05-2006, 01:39 AM   #5 (permalink)
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Any updates on this issue? I have the 7290 on Cingular on v4.0 and do NOT have the "Restrict My Identity". I have done the hard reset and nothing.
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Old 12-05-2006, 12:48 PM   #6 (permalink)
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Quote:
Originally Posted by elau
Any updates on this issue? I have the 7290 on Cingular on v4.0 and do NOT have the "Restrict My Identity". I have done the hard reset and nothing.
are you on a bes? i.e. work setup. I believe that this option can be blocked via it policy.
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Old 12-05-2006, 10:54 PM   #7 (permalink)
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tomryan.....I am using BIS personal plan.
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Old 12-06-2006, 09:56 AM   #8 (permalink)
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Quote:
Originally Posted by elau
tomryan.....I am using BIS personal plan.
was the phone on a bes at some point? (did you buy it used?)

look in options/security/general

does the word "policy" appear anywhere? (and I am not a diehard bes admin, so someone else could confirm this, but I do recall this being a policy setting)
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