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Old 09-06-2006, 06:25 AM   #1 (permalink)
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Default Upgraded to a 7520, dont recieve emails

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I just upgraded an existing user to a 7520. I put in his sim card and ran the enterprise activation. We are running a BES server. The user can send emails but does not recieve any.

Did I miss a step?

Thanks.
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Old 09-06-2006, 07:22 AM   #2 (permalink)
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Try going into Host Routing Tables in the options on the BB itself and try a register now? Can you resend the service books to the device, another possibility?
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Old 09-06-2006, 07:56 AM   #3 (permalink)
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I don't know a whole lot about BES', but as I recall, your device PIN number is stored in the BES. I am not sure of ENTERPRISE ACTIVATION will trigger the BES to automatically change your PIN# to the new device or not.

Take this advise with a grain of salt (cause like I said above I am a BES newbie), but maybe you should talk with your BES administrator to make sure all is right on their side??
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