Originally Posted by rimuser
I was given the 6280, which is part of my job. The email address was still set at the last person who had my position, so I thought I would figure out how to change it. I went to BIS, create new account and changed the blackberry email address. Now when I send an email it says that i'm using web client (which it didn't say before) and an email won't go through "message status: unable to look up the user info in database" I can PIN people fine, but not email them. Can someone help me out?
just delete the web client service book from your handheld and issue should be resolved
if it's not, sign into the BIS account you set up and resend service books