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Old 09-13-2006, 07:20 PM   #1 (permalink)
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Default Switching from BES to BIS problem

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Hi there,

This is my first post on this forum and before I ask my question, I wanted to say that I have been very impressed with the questions and answers. This is a great site.

If I switch a BB user from a BES server to a BIS account with a telco (i.e. Rogers, Telus, etc.) do I have to uninstall the Blackberry Web Client software and reinstall it? Here is the background for my question:

Recently we had to migrate 10 users off of a BES server and back into BIS mode mostly because the users were switching off of Exchange and into POP mode on an alternate server. We are having problems with the users being able to send email. Here is what has been done:

1. User mailbox deleted off of Exchange. I am told by the Exchange admin that when the mailbox is deleted in Exchange the BES account is removed as well. Is that true?
2. We created a BIS account with Telus, Rogers, etc.
3. We did not reinstall the Blackberry web client because we weren't sure it was necessary.

The problem I have is that the users can receive email but cannot send any at all. They just get errors. i.e. the X's that appear when a message is not delivered.

Is there any chance that by us not reinstalling the Blackberry Web Client that the BB is still trying to communicate with the BES server? I have already re-sent a Service Book to see if that helps.

Thanks!
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Old 09-13-2006, 09:27 PM   #2 (permalink)
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1. Not true. You need to remove them from the BES also. The BES has a link to the user's mailbox (using MAPI), but if that mailbox is moved/deleted, it does NOT affect the BES account, just sending email to it. Remove it.

What you open the message, what error shows up?
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